Promotional and Partner Operations Associate Manager
About the position
The Promotional and Partner Operations Associate Manager plays a crucial role in the Disney Direct-to-Consumer (DTC) team, overseeing the execution of global promotional offers through partnerships and internal campaigns. This position is responsible for managing the end-to-end process of launching promotional initiatives that support the growth and profitability of Disney's streaming services, including Disney+, Hulu, and ESPN+. The role involves collaboration with various internal stakeholders and regional teams to ensure operational readiness and compliance with standard procedures.
Responsibilities
Independently manage partnership campaign projects, leading operational meetings and executing tasks to ensure launch readiness while mitigating risks.
,
Act as a strategic business partner to key internal stakeholders, including Marketing, Marketing Operations, Commerce Operations, Product, Customer Service, and Legal, to advance key initiatives.
,
Develop runbooks and process documents for Partner Operations to offer guidance to internal and external partners on redemption-based partnerships.
,
Serve as a subject matter expert on new promotional offer types and capabilities, including promotions on Hulu, Disney+, bundled services, and various retail and in-app purchase promotions.
,
Plan and project manage promotional initiatives, including resource planning, project planning, progress tracking, and milestone documentation.
,
Implement and document business processes focused on operational efficiency and global scalability.
,
Ensure compliance with team standard operating procedures, maintain accurate documentation to minimize operational risks, and implement additional launch readiness measures for partnerships and key offers initiatives.
,
Collaborate with regional teams in Canada, EMEA, LATAM, and APAC to support local launches of partnerships and promotional initiatives.
,
Work across international teams to support the global partnership pipeline and establish global prioritization.
Requirements
3+ years of experience in business operations, account management, project management, or a similar field.
,
Strong project management, organizational, and communication skills.
,
Proficient in Google Suite, especially Google Slides.
,
Skilled in creating professional visualizations of data and processes.
,
Capable of working across time zones with a focus on global scalability.
,
Excellent oral and written communication and problem-solving abilities.
,
Exceptional interpersonal skills for fostering strong relationships.
,
Adept at navigating matrixed organizations and global partner networks.
,
Comfortable in fast-paced environments supporting new products and businesses.
Nice-to-haves
Experience in the digital subscription or entertainment industries is a plus.
,
Experience working with project management tools such as Atlassian JIRA, Smartsheet, and Asana is a plus.
Benefits
Medical insurance coverage
,
Financial benefits including bonuses and long-term incentive units
,
Comprehensive range of other benefits depending on the level and position offered
Apply Now
The Promotional and Partner Operations Associate Manager plays a crucial role in the Disney Direct-to-Consumer (DTC) team, overseeing the execution of global promotional offers through partnerships and internal campaigns. This position is responsible for managing the end-to-end process of launching promotional initiatives that support the growth and profitability of Disney's streaming services, including Disney+, Hulu, and ESPN+. The role involves collaboration with various internal stakeholders and regional teams to ensure operational readiness and compliance with standard procedures.
Responsibilities
Independently manage partnership campaign projects, leading operational meetings and executing tasks to ensure launch readiness while mitigating risks.
,
Act as a strategic business partner to key internal stakeholders, including Marketing, Marketing Operations, Commerce Operations, Product, Customer Service, and Legal, to advance key initiatives.
,
Develop runbooks and process documents for Partner Operations to offer guidance to internal and external partners on redemption-based partnerships.
,
Serve as a subject matter expert on new promotional offer types and capabilities, including promotions on Hulu, Disney+, bundled services, and various retail and in-app purchase promotions.
,
Plan and project manage promotional initiatives, including resource planning, project planning, progress tracking, and milestone documentation.
,
Implement and document business processes focused on operational efficiency and global scalability.
,
Ensure compliance with team standard operating procedures, maintain accurate documentation to minimize operational risks, and implement additional launch readiness measures for partnerships and key offers initiatives.
,
Collaborate with regional teams in Canada, EMEA, LATAM, and APAC to support local launches of partnerships and promotional initiatives.
,
Work across international teams to support the global partnership pipeline and establish global prioritization.
Requirements
3+ years of experience in business operations, account management, project management, or a similar field.
,
Strong project management, organizational, and communication skills.
,
Proficient in Google Suite, especially Google Slides.
,
Skilled in creating professional visualizations of data and processes.
,
Capable of working across time zones with a focus on global scalability.
,
Excellent oral and written communication and problem-solving abilities.
,
Exceptional interpersonal skills for fostering strong relationships.
,
Adept at navigating matrixed organizations and global partner networks.
,
Comfortable in fast-paced environments supporting new products and businesses.
Nice-to-haves
Experience in the digital subscription or entertainment industries is a plus.
,
Experience working with project management tools such as Atlassian JIRA, Smartsheet, and Asana is a plus.
Benefits
Medical insurance coverage
,
Financial benefits including bonuses and long-term incentive units
,
Comprehensive range of other benefits depending on the level and position offered
Apply Now