Project Specialist - QA
About the position This position will focus on improving the quality of our health coaching engagement through training, support, and collaboration with health advisors. There will also be a focus on monitoring and improving the member experience through avenues other than health coaching. Responsibilities • Mentor and help develop health advisors coaching skills through one-on-one meetings and specialized training. • Listen to health coaching calls giving thorough feedback on their strengths and areas for improvement. • Develop resources for coaching supervisors to help them work with coaches on common struggles of new and existing health coaches. • Engage a small number of members in health coaching to maintain coaching skills and have relevant insight to the coaching experience. • Select calls to share with clients in calibration calls then collect and distribute client feedback to coaching staff. • Develop project specific training based on feedback from clients or trends noticed in coaching staff's performance. • Monitor member feedback to ensure a high level of member satisfaction and intervene when there is a poor member experience. • Monitor and review data reports on key performance indicators for critical projects to ensure a high level of member engagement. • Assist in review and optimization of project specific member facing materials. Requirements • 2+ years' work experience as a health coach and/or in an adjacent needed field for the specific position available. • Proficient at hosting video conferencing via Zoom, experience with multiple virtual meeting platforms preferred. • Aptitude to learn new technological skills quickly. • Must be able to prioritize work responsibilities and manage multiple projects simultaneously. • Independently motivated with proven ability to follow through on initiatives. • Critical reasoning when evaluating someone's performance in health coaching. • Ability to work with multiple departments in an organization. • Demonstrates a high energy, enthusiastic, motivational training style. • Flexibility to deliver training in all formats: classroom, online, synchronous, asynchronous. • Proven problem-solving and follow up skills, with the ability to develop appropriate resolutions to improve deliverables. • Strong organizational and prioritization skills. • Demonstrated ability to meet deadlines. • Ability to respect people of all backgrounds and act ethically. Nice-to-haves • Mentoring or skills development experience preferred. Benefits • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours. • Best-in-class well-being programs. • Annual, no-cost health assessment program Blueprint for Wellness®. • healthyMINDS mental health program. • Vacation and Health/Flex Time. • 6 Holidays plus 1 'MyDay' off. • FinFit financial coaching and services. • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service. • Employee stock purchase plan. • Life and disability insurance, plus buy-up option. • Flexible Spending Accounts. • Annual incentive plans. • Matching gifts program. • Education assistance through MyQuest for Education. • Career advancement opportunities. Apply tot his job