Project Manager - ServiceNow (Federal Programs)(Fully Remote within the U.S.)

Position OverviewWe are seeking an experienced Project Manager with strong ServiceNow and Agile delivery expertise to lead and manage federal IT initiatives. This role is ideal for a results-driven professional with a solid project management foundation, hands-on ServiceNow experience, and the ability to partner effectively with technical teams and government stakeholders in a remote environment.The successful candidate will oversee ServiceNow implementations and enhancements, ensure on-time and compliant delivery, and guide cross-functional teams through Agile project lifecycles.Key Responsibilities
• Lead and manage Agile ServiceNow projects from initiation through delivery
• Collaborate with business and technical stakeholders to gather, analyze, and translate requirements into ServiceNow-based solutions
• Manage project scope, schedule, risks, issues, and dependencies
• Use ServiceNow to manage user stories, backlogs, sprint planning, and reporting
• Ensure project deliverables meet federal security, regulatory, and compliance requirements
• Facilitate Agile ceremonies (stand-ups, sprint planning, reviews, retrospectives)
• Provide regular status reporting to government and internal leadership
• Coordinate with development, testing, and platform teams to ensure quality outcomes
Minimum Qualifications
• Bachelor’s degree (BS/BA) in a related field (Business Management, Computer Science, Software Engineering, or similar)
• Five (5) years of professional experience
• Three (3) years of direct experience managing Agile ServiceNow projects
• ServiceNow Certifications
• ServiceNow Micro-Certifications
• Proven experience engaging with business stakeholders to gather and analyze requirements and map them to ServiceNow functionality
• Ability to obtain and maintain a Public Trust clearance
Clearance Requirement: Ability to obtain and maintain a Public Trust
Citizenship Requirement:U.S. Citizenship required (federal contract requirement)Highly-Valued Qualifications
• Active or previously held Public Trust clearance
• Master’s degree (MBA, MIS, or related discipline)
• Project Management Professional (PMP) certification
• ServiceNow Implementer Certification
• Experience using ServiceNow Agile tools to manage product backlogs and user stories
• Experience supporting federal government projects
• Knowledge of security and regulatory compliance requirements in federal environments

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