Project Manager – Implementations Security

Job Description: • Lead end-to-end implementation projects across the Genea Security product line • Serve as the primary point of contact for all implementation activities and project-related requests • Act as a liaison between customers, vendors, and internal teams to coordinate project requirements • Develop a deep understanding of each customer’s goals, environment, and project scope • Own project timelines, deliverables, and status trackers • Set and manage customer expectations while escalating issues as needed • Conduct project meetings, document meeting minutes, and prepare weekly status reports for stakeholders • Proactively manage project tasks and milestones, keeping leadership informed of progress • Maintain a detailed risk and issues log and develop mitigation strategies • Establish a strong understanding of Genea’s security product and features to effectively assist and train end users • Identify process or system gaps and drive effective, corrective solutions • Respond to customer inquiries via phone, email, or chat in a timely manner • Demonstrate best practices in customer service by providing options, resolving issues, and communicating proactively • Represent the department in internal meetings and cross-functional discussions • Perform other related duties as assigned Requirements: • Bachelor’s Degree required • 4+ years of relevant experience • Experience in the physical access control industry strongly preferred • Strong understanding of project management principles, including project planning, stakeholder analysis, and leading effective meetings • PMP or similar certification strongly preferred • Proficiency in MS Outlook, Word, Excel, and Adobe Acrobat • Excellent written and verbal communication skills • Strong customer service mindset and desire to help others succeed • Demonstrated ability to build and maintain strong customer relationships • High attention to detail and strong analytical/problem-solving skills • Ability to thrive in a high-growth, fast-paced technology environment • Self-starter with the ability to work independently, including in remote settings Benefits: • medical, dental, and vision insurance • flexible spending accounts (FSA) • life insurance • accidental death and dismemberment (AD&D) insurance • long-term disability (LTD) coverage • paid time off (PTO) • 401(k) retirement savings plan Apply tot his job