Project Manager, Hyatt Sales Force (Remote Opportunity)
About the position Responsibilities • Project management of business-related efforts within a global luxury travel agency program. • Ensure the Program operates smoothly while assisting with product enhancements to the program's website and policies. • Own the creation of reports on program performance. • Independently manage lower complexity projects including gathering status and writing status reports. • Capture and distribute meeting minutes, document and manage risks and issues. • Create and maintain project schedules, keeping projects on track, within scope, and budget. • Produce reports utilizing large amounts of Program data in Excel and the Program Dashboard. • Create program metrics with the use of Excel pivot tables and collaborate with the analytics team. • Act as the point of contact on performance and metrics related requests. • Become a Subject Matter Expert (SME) for the program and act as an escalation point for customers. • Effectively perform problem solving by troubleshooting and researching issues. • Act as the liaison between the business and the digital team to communicate requirements and report website issues. • Conduct user testing and provide feedback on digital enhancements with the product team. • Create and maintain program documentation including training materials, SOPs, marketing collateral, user guides, intranet website, and customer presentations. • Ensure program policies and requirements are being met and execute compliance processes when necessary. Requirements • 5 years of Project Coordination or Project Management experience. • Bachelor's degree. • Experience with project scheduling tools such as MSProject. • Web content management experience and use of tools such as CQ5 and Adobe Experience Manager. • Experience with SharePoint. • Understanding of Cube, Tableau or similar Analytical reporting. • Advanced level in MSOffice Suite, particularly Excel. • Ability to work independently and take initiative to learn on their own. • Ability to manage time and prioritize work. • Strong verbal and written communication skills. • Excellent attention to detail. • Strong interpersonal skills. • Ability to troubleshoot and drive issue resolution. Benefits • Annual allotment of free hotel stays at Hyatt hotels globally. • Flexible work schedule. • Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription and a discount at the on-site fitness center. • A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption. • Paid Time Off, Medical, Dental, Vision, 401K with company match. Apply tot his job