Project Manager - Customer Experience
NiSource is a public utility company focused on customer growth and operational excellence. The Project Manager will collaborate across teams to deliver customer energy solutions, ensuring responsive service and satisfaction throughout project lifecycles. Responsibilities Reviews and analyzes complex construction drawings, permits, easements, agreements, and other miscellaneous documents for the design of gas and electric projects Educated in gas and electric industry related knowledge and can provide technical advice to customers. Ability to advise customer on both sides of meter: our installation process in front of the meter as well as what the customer can anticipate behind the meter Builds relationships with key organizations and external stakeholders Works within a team environment to achieve common goals Works to provide efficient and timely completion of gas and electric utility projects through to the installation of the meter interfacing with internal departments to provide an exceptional customer experience Manages commit dates to ensure that all internal resources and materials are planned and aligned with customer’s site readiness Understands and can communicate to customers, the company tariff, and how it impacts new business Contracts with customer for service as specified and authorized by policy Skills Bachelor's degree or equivalent work experience 1+ year of experience in project management or coordination 1+ year of experience in budgeting and scheduling Prior experience with utility operations Benefits 10% annual bonus Company Overview NiSource helps energize the lives of its nearly 4 million natural gas and electric customers across seven states. It was founded in 1912, and is headquartered in Merrillville, Indiana, USA, with a workforce of 5001-10000 employees. Its website is