Project Associate (Hybrid)

Hi, Future Homie!At Homebase, you’ll join a team that’s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team.We’re not just building an app—we’re building unstoppable teams. So what do you say, are you in? Your Impact Starts HereYou care about small businesses and want to help them succeed. As a Payroll Project Associate, you’ll play a key role in getting customers set up with Homebase Payroll—making something complex feel simple. You’re organized, proactive, and not afraid to pick up the phone. You follow through, solve problems, and bring a positive, customer-first mindset to every interaction.These are the key ways you’ll contribute and create impact in this role:Support the onboarding of new customers by gathering key payroll data such as business info, employee details, and year-to-date pay history.Follow a structured onboarding checklist to help customers complete setup tasks in Homebase Payroll.Coordinate with Sales to clarify missing information and follow up with customers.Maintain accurate notes and status updates in Salesforce and other internal tools.Escalate customer questions, blockers, or payroll issues to your lead or senior specialist.Participate in customer calls to walk through basic steps like setting up employees or running a first payroll (training provided).Send follow-up summaries and next steps to customers using templates and guidance. The Foundation for Success - These are the experiences and strengths that will set you up for success in this role:0–2 years of experience in a customer-facing or admin roleStrong attention to detail and a love of checklistsExcellent written communication; comfortable on the phone when neededFast learner, especially when it comes to new tools and systemsCurious about how payroll works; no prior payroll experience required—we’ll teach youCan work from a Homebase hub office 4 days a week (Monday - Thursday) The Homie Way - These principles guide everything we do—from how we work and make decisions to how we show up for each other. Be Customer Obsessed – Solve problems with empathy and creativity.⚡ Move Fast, Learn Fast – Experiment, take action, and grow every day. Own Your Impact – Think big, focus on what matters, and make decisions you stand behind. Master Your Craft – Excellence fuels impact—show up, step up, and make your mark. Win Together – Put goals over roles, lead with trust, and connect to our mission and each other.What We Offer Ownership & Financial Security: Stock options + 401(k) with 4% match Comprehensive Healthcare: Medical, dental, and vision coverage + FSA options⏰ Flexible Time: Unlimited PTO (salaried) + company holidays Family Support: Up to 12 weeks of paid parental leave (after 6 months of service) ️ Protection Plans: Life insurance + short/long-term disability coverage Work Your Way: Work From Anywhere Month + meeting-free weeks yearly ️ Workspace Perks: Meals provided, commuter benefits, team offsites, and Customer DaysWhat to Expect During the Interview Process Meet the Talent Acquisition team, Lauren B. Meet the Hiring Manager, Scott L. Participate in a Talent ShowcaseMeet Cross-functional PartnersBackground Check + Offer StageWelcome to the team, Homie Belonging at Homebase - We're committed to fostering a welcoming space where every Homie can be their full self. Experience comes in many forms—so if you're excited about this role, even if you don’t meet 100% of the qualifications, we encourage you to apply! Homebase will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. Hey, We’re HomebaseUnstoppable teams start here.Homebase is the everything app for hourly teams—built to simplify the day-to-day and superpower local businesses. With tools for scheduling, time clocks, payroll, communication, HR, and more, we help teams stay connected and in control. Today, over 100,000 small (but mighty) businesses rely on us to make work radically easier. Together, we’ve tracked over a billion hours for 2.5+ million workers—and we’re just getting started.At Homebase, we celebrate diversity and are proud to be an equal opportunity employer. We welcome all candidates and do not discriminate based on any legally protected status. If you need accommodations during the hiring process, please let us know—we’re committed to ensuring fair and equitable access for all.

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