program manager, Strategy, Planning and Operations Excellence
About the position Responsibilities • Establishes and maintains practices for strategy development, rhythm of business, service management, and continuous improvement resulting in operational excellence. • Works autonomously in an ambiguous environment to identify and fix business capability gaps and help implement service management best practices. • Builds strong relationships with peer group and senior leadership both inside and outside of the organization. • Ensures alignment of proposed programs and projects within business unit, functional area and/or company goals and strategies and coordinates alignment with all relevant stakeholders. • Nimbly adapts to shifting priorities while continuing to assess the overall health of existing programs and priorities. • Serves as a thought partner and change leader to colleagues, stakeholders, clients, and sponsors. Requirements • Progressive application of continuous improvement, root cause analysis, standards development, program management and change management methodologies & tools (8 years) • Exceptional facilitation skills using a variety of methodologies (8 years) • General business experience in large, matrixed organizations (8 years) • Proficient in internal business communication and coordination (8 years) • Systems and process analysis, design and deployment (6 years) • Bachelor's degree strongly preferred Benefits • Access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. • Short-term and long-term disability. • Paid parental leave. • Family expansion reimbursement. • Paid vacation from date of hire. • Sick time (accrued at 1 hour for every 25 hours worked). • Eight paid holidays and two personal days per year. • Participation in a 401(k) retirement plan with employer match. • Discounted company stock program (S.I.P.). • Starbucks equity program (Bean Stock). • Incentivized emergency savings and financial well-being tools. • 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University’s online program. • Student loan management resources and access to other educational opportunities. • Backup care and DACA reimbursement. Apply tot his job Apply tot his job