Program Manager - Nivoda Capital (Collections)

Program Manager - Nivoda Capital (Collections)Contract Type: Full TimeLocation: Amsterdam, Barcelona, Cape Town, JohannesburgWorkplace Type: HybridAbout NivodaNivoda is a global B2B marketplace transforming the jewelry supply chain. Our platform connects thousands of independent jewelers with international suppliers through a seamless digital experience. With offices in London, New York, Hong Kong, and Mumbai, and customers in 50+ countries, we are growing fast and building for scale.At our core, we’re a technology-led company driven by bold ideas, relentless execution, and a deep understanding of our customers. As we expand, we’re looking for exceptional people who are builders at heart.The Role: Program Manager | Nivoda Capital | Collections OptimizationWe’re looking for a Program Manager to lead and evolve the global collections strategy for Nivoda Capital, the embedded credit engine powering Nivoda’s B2B marketplace. This is a high-impact role that will start by owning collections end-to-end: optimizing systems, reducing aging debt, automating manual workflows, and improving customer experience across regions and currencies.But Collections is just the beginning.This role is designed for someone who wants to build across the financial stack. Once you’ve successfully scaled our collections function, you’ll take on the next mission-critical program, whether it’s credit automation, embedded underwriting, risk tooling, payments optimization, or the launch of new products.You’ll sit at the intersection of Finance, Engineering, Credit Risk, and Sales, building durable, data-driven solutions that enhance our cash position and reduce friction in the customer experience.If you love fixing messy processes, automating manual work, and tackling high-impact projects in a fast-paced fintech environment, this is your next move.What You’ll DoOwn the Collections Program RoadmapDesign and deliver initiatives that improve DSO, reduce aging debt, and scale with growth.Build & Automate SystemsPartner with Engineering and Ops to create tools, workflows, and automation that eliminate manual effort and improve visibility.Be the KPI OwnerManage key metrics: DSO, % current receivables, aging buckets, collections efficiency, gross loss, and more.Lead with Empathy and RigorDevelop a scalable process that balances assertive follow-ups with world-class customer centricity. At Nivoda we start with the customer, always.Enable Cross-Functional ExecutionWork with Credit, Sales, and Finance to align strategies, manage risk, and surface customer insights.Drive Compliance and DocumentationEnsure accurate records, insurer claim follow-ups, and adherence to global best practices.Scale Yourself OutBuild a self-sufficient collections function and move on to the next major program within Nivoda Capital, whether it’s credit expansion, new financial product development, risk automation, or payments optimization.What You BringTechnical & Operational ExpertiseSignificant experience leading projects and driving change initiatives across finance functionsEvidence of strong quantitative background (bachelor in STEM, Business or similar; quantitative job experience)Proven success in building or improving collections processes at scaleStrong grasp of financial systems (e.g. ERP, AR dashboards, workflows)Familiarity with workflow tools (e.g. Notion, Airtable, Salesforce, Zendesk, etc.)Comfort working with data, able to analyze trends and build actionable reportsExecution & Implementation SkillsExperience owning cross-functional programs end-to-endAbility to think strategically and deliver tacticallyConfidence influencing stakeholders across departments and time zonesProven track record of successful implementation of automated proceduresCustomer & Cultural SensitivityComfortable negotiating with business customers across marketsExcellent written/spoken English; other languages a plusAbility to navigate cultural nuances and business norms in global contextsMindset & ValuesOwns tasks from A to ZResilient, resourceful, and outcomes-drivenThrive in high-growth, fast-changing environmentsAct like an owner: bias to action, data-informed, and customer-centricIntellectually curious and systems-orientedWhat You’ll GetWork at the heart of a global scale-up disrupting an old-school industryAutonomy and ownership over high-impact, cross-functional programsCollaboration with global teams across Finance, Tech, and OperationsCompetitive salary + medical aid + generous leaveHybrid work model (or fully remote)Supportive, ambitious team culture that rewards curiosity and initiativeJoin us if you want to lead programs that truly move the needle, and then go build the next one.

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