Program Coordinator-Ombudsman

Lifespan of Greater Rochester is a mission-driven nonprofit dedicated to supporting older adults. The Program Coordinator-Ombudsman will manage daily operations of the NYS Long Term Care Ombudsman Program, advocate for residents’ rights, and coordinate volunteer activities. Responsibilities Supports daily operations and implements planned strategic objectives, as assigned by the Program Manager, to achieve program goals Participates in all agency staff meetings, program update meetings, and team meetings Participates in quarterly data audits conducted by the Office of the State Ombudsman to ensure compliance with program data reporting policies and procedures Implements corrective measures as needed Maintains knowledge of and applies program policies and procedures to case intake, handling, disposition, and reporting Coordinates certification training, continuing education training, or data reporting activities as assigned by the Program Manager Collaborates with other Lifespan programs and aging service providers as appropriate Supervises volunteer ombudsmen Recruits, trains, and supports volunteers Completes annual performance evaluations for volunteers, subject to the Program Manager’s review and final approval Monitors volunteers’ performance to ensure compliance with agency and program policies and procedures Provides feedback and guidance when issues arise and informs the Program Manager when issues continue or remain unresolved Serves as a certified ombudsman Completes the initial 36-hour NYS ombudsman certification training program Completes 18 hours of continuing education training each year to maintain state certification Provides direct advocacy services for regional long term care facility residents, visiting at least one facility weekly Completes monthly documentation following program policies and procedures Meets weekly with the Program Manager for supervision and case review Performs other duties as assigned by supervisor Skills Bachelors' Degree in Social Work or another Human Services-related field Experience in a human service agency, health care or long term care setting preferred Excellent verbal and written communication skills Detail-oriented, organized, and able to multi-task in a busy environment Maintains composure under strict deadlines and difficult situations Able to work in a multi-cultural environment Has reliable transportation and can travel within region to assigned facilities Proficient working with Microsoft Office Experience in a human service agency, health care or long term care setting preferred Benefits Vacation (21 days) Sick (10 days) Personal Time (3 Days) Holidays (11) Medical Insurance (3 options) Dental Insurance (2 options) Vision (2 options) Flexible Spending Account Health Savings Account with company contribution 403(b) Retirement Program Hybrid Work Schedule may be available after successfully completing the probationary period Company Overview Aging Service Provider It was founded in 1971, and is headquartered in Rochester, New York, USA, with a workforce of 51-200 employees. Its website is