Product Support Manager - CIT

Pay Range:​(Minimum to mid pay range specific to NY, CA, CO, WA, MD)82,200.00 - 102,800.00 USD AnnualBrinks Texas License #C00550About Brink's:The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.We believe in building partnerships that secure commerce and doing that requires fostering an inclusive engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.Job DescriptionBrink’s, Incorporated is the premier provider secure logistics solutions, including transportation, ATM servicing, currency processing and other value added services to financial institutions, retailers and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Product Support Manager – CIT.Job Summary: The Product Support Manager – CIT is responsible for support and coordination of the product line. This position will plan and perform customer implementations, internal startups, process improvement initiatives, on-going support, and other product-line related tasks. Working in a matrix environment, the incumbent collaborates with the Product Team, Sales Team and Operations Team to ensure Product Line support and objectives are met. The incumbent will provide expertise and guidance in product-related processes and procedures for operations activities at all levels to ensure effective and efficient execution of product processes.Key Responsibilities:Strong consultative, analytical and problem solving skills
Provide expertise and guidance in operations product-related processes and procedures
Support business objectives related to product line Quality initiatives
Ensure that operational policies, procedures, workflows and reporting formats for product line are established and maintained
Manage expectations of customer and field operations in cooperation with Sales
Create/improve operations key indicators (KPI) and quality assurance measures by monitoring and reporting performance at established intervals
Achieve results by communicating and working across functions and teams
Serve as a product consultant and point of escalation for Product Line support issues
Share knowledge and best practices with team, customers, and other groups, including documentation and training
Conduct operational training on product line(s)
Create and support development of timely corrective actions to product line issues in operations
Analyze key indicators and quality data to identify opportunities to improve overall operations performance
Improve processes directed toward reducing costs, improving cycle time, increasing sales/gross profit, and enhancing customer satisfaction
· Manage projects· Travel as necessaryPerform other duties as assigned or necessary
Minimum Qualifications:Minimum of 3 years project management experience
Minimum of 2 years experience with MS-Office tools: Word, Excel, PowerPoint and Project
Preferred Qualifications:Awareness of Process Improvement Techniques, including Six-Sigma and Lean
Outstanding detail-orientation and organizational skills
· Able to work independentlyOutstanding record of achievement including maintenance of standards and integrity
· Experience in vault operations· Understanding of armored car businessAbility to make strong contributions as an individual and team player
Demonstrated ability to effectively manage competing priorities and duties in a deadline-driven environment
Proven leadership abilities preferably in an operations/product support or customer support environment
BA or BS degree in business, marketing, engineering or related field
Professional Skills:Strong consultative, analytical and problem solving skills
Proven planning and decision-making skills
Excellent interpersonal/communication and presentation skills • Proven planning and decision-making skills • Excellent interpersonal/communication and presentation skills
What’s Next?Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.Originally posted on Himalayas

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