Product Support and Warranty Representative

Bullfrog Spas is committed to creating peaceful lives through their innovative products and services. They are seeking a motivated and detail-oriented team member to join their Product & Customer Care team, providing technical support to dealers, assisting customers through their e-commerce platform, and managing service scheduling for their factory retail locations. Responsibilities Provide phone and email support to dealers for technical troubleshooting on hot tubs and swim spas Guide dealers through warranty procedures and proper diagnostics Document and track support cases in our system to ensure resolution and follow-up Respond to customer inquiries related to online orders, part compatibility, and general spa care Assist with order tracking, returns, and product questions to ensure a smooth online experience Collaborating with the e-commerce team to improve customer service workflows Coordinate and schedule service appointments for company-owned retail locations Communicate with service technicians and customers to confirm availability and appointment details Monitor and adjust the schedule to maintain efficiency and meet customer expectations Skills Strong communication and problem-solving skills Ability to manage multiple tasks and adapt in a fast-paced environment Customer-focused with a positive and professional attitude Knowledge of hot tub systems and components preferred (training available) Proficient with scheduling software preferred, CRM systems, and Microsoft Office Previous experience in spa or pool industry Experience with warranty processing or e-commerce platforms Bilingual (Spanish) a plus but not required Company Overview Bullfrog International is a consumer goods company manufacturing hot tubs. It was founded in 1997, and is headquartered in Bluff Dale, Texas, USA, with a workforce of 501-1000 employees. Its website is