Product Specialist (3rd Shift)

Schedule includes every weekend (Saturday and Sunday), as well as some holidays will be required (holidays will be on a rotational basis). This will only be a few times per year, paid at straight time.
• Manage, monitor, and analyze mainframe and distributed systems batch workload, job abends and communicate with programmers to resolve issues.
• Experience with BMC Control-M/EM is a mandatory requirement.
• Manage batch workload in a Production Control environment for both mainframe and distributed/client-server applications.
• Identify and fix common abends, alert support staff when problems develop, escalate issues to management when SLA's may be jeopardized, and document all issues in writing (via ServiceNow tickets: Incidents & Incident Tasks).

Mandatory Skills:
• Clear and effective written and verbal communication skills are required.
• Efficient in using BMC Control-M for managing batch jobs.
• Efficient in using BMC Enterprise Manager or managing batch jobs.
• Skill in managing batch workload on AJF for both mainframe and client server
• applications.
• Expertise in identifying abends and using JCL to fix those abends.
• Capacity to analyze alert messages and/or shout messages to determine severity,
• and follow escalation procedures when SLA's may be jeopardized.
• Ability to clearly and effectively communicate verbally to support staff when
• problems develop.
• Ability to clearly and effectively communicate in writing a summation of a problem
• with pertinent details.
• Proficient in using TSO/ISPF to analyze status and identify issues with batch jobs.
• Capability to recognize server problems by utilizing Nagios, IP Monitor and Tivoli.

Certifications/Desired Skills:
• Expert ability to analyze and manage batch workload on AJF for both mainframe and client server applications by using both BMC Control-M and EM tools respectively.
• Expert level in identifying and fixing common abends using JCL.
• Familiarity with batch job alert messages and shout messages coupled with the ability to determine severity, follow escalation procedures when SLA's may be jeopardized.
• Ability to clearly and effectively communicate verbally to support staff when problems develop.
• Ability to clearly and effectively communicate in writing a summation of a problem with pertinent details.
• Familiarity of system tools (i.e. Nagios, IP Monitor, Tivoli, Time Sharing Option/Interactive System Productivity Facility (TSO/ISPF), Job Control Language (JCL), and BMC's Control-M/Enterprise Manager or similar job scheduling tools.
• Familiarity with ServiceNow Incidents & Tasks.

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