Product Operations & Customer Support Specialist

The CompanyTaskHuman is organizing the world’s human expertise, making coaching in 1000+ skills instantly accessible to you in a multitude of forms. Whether you connect live with a specialist on a 1:1 video call, message directly in-app, join a group session, or learn via coach-generated content, our value of human connection is the foundation of every interaction at TaskHuman. The OpportunityWe are hiring a Product Operations Customer Support Specialist to support both the behind-the-scenes work that keeps our product and processes running, and the user-facing support that keeps our customers happy. This is a versatile role designed for someone who thrives on variety, has strong attention to detail, and is excited to work across teams.You'll partner closely with our product, marketing, and customer success teams — helping us stay organized, efficient, and responsive as we scale.Responsibilities:Client Launch Cross-Functional SupportSupport client launches by ensuring program access, codes, and materials are ready to goCollaborate with CSMs to prep assets and respond to one-off needsDouble-check the details so cross-functional teams are set up for a smooth and professional launchOperations ExecutionHelp manage and organize cross-functional projectsSupport program and content uploads in platforms like Admin Tool and WordPressJump in on tools like Iterable and HubSpot to assist with workflows and campaignsAssist with light creative support like iPhone mockups or updating client slidesCustomer Support ConciergeRespond to users in a timely, friendly, and clear way — using templates and context to personalizeTroubleshoot or escalate issues with a calm, solution-oriented mindsetPull call/user data from our internal tools to assist with issue resolutionHelp track and surface customer trends and issues in Jira to inform product improvementsGeneral SupportHelp us stay grounded: keep things organized, documented, and movingCollaborate with leads to keep our project list visible and up-to-dateAssist with international rollouts by supporting translated content and region-specific needsRequirements:Bilingual English and Arabic.Bachelors level/advanced degrees desirable Ability to work US hours schedule as neededThe ability to work independently as well as in a virtual team environment2+ years of administrative, client service or customer support experienceCommand of project management and CRM tools (ClickUp, Iterable and Hubspot experience desirable)Excellent organizational and project management skillsAbility to problem solve and multi-task with numerous deadlinesExcellent interpersonal, verbal and written communication skillsGenuine interest in the mission of TaskHuman and in being a part of something bigger than any one person or business groupTaskHuman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Applicants can review our Privacy Policy here. California applicants can review our Applicant Privacy Notice for California applicants here.Originally posted on Himalayas

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