Product Manager - Unified Communications & Contact Centre

Company Description:Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs. We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business. We are dedicated to fulfilling our promise to make your business thrive.Job Description:Wavenet is seeking a Unified Communications & Contact Centre Product Manager to take ownership of the full lifecycle of our UC & CC portfolio.This is a high-impact, commercially focused role responsible for shaping product strategy, driving innovation and ensuring competitive positioning across our UCaaS, CCaaS, SIP and voice services portfolio.You’ll work cross-functionally with Sales, Commercial, Engineering, Operations and Vendor Alliances teams to define, develop and grow market-leading solutions. You’ll also partner closely with external vendors and suppliers to enhance and future-proof our portfolio.This role is ideal for someone who thrives in a fast-paced, evolving environment and enjoys translating technical capability into clear customer value.What You’ll Be DoingProduct Strategy & RoadmapOwn the product vision and roadmap for Wavenet’s UCaaS, CCaaS, SIP and voice portfolioDrive strategy across platforms including 8x8, TeamsLink, AudioCodes Live, Zoom, Content Guru, Five9 and inbound servicesMonitor market trends, competitor activity and customer insight to inform product evolutionEnsure solutions remain competitive, scalable and commercially viableProduct Development & InnovationLead full product lifecycle from concept to launch and optimisationDefine requirements for TeamsLink enhancements, CCaaS integrations, compliance recording and cross-platform capabilitiesCollaborate with engineering and ecosystem partners (e.g. Microsoft and CCaaS vendors) to deliver roadmap prioritiesDrive innovation across Microsoft ecosystem partnerships and AI-assisted CX capabilitiesCommercial OwnershipOwn portfolio performance and commercial successDevelop pricing models, licensing structures and bundled propositions in partnership with CommercialEnable Sales teams through training, proposition development and competitive positioningSupport go-to-market activity with Sales and MarketingVendor & Partner ManagementManage strategic vendor relationships across the UC & CC ecosystemLead joint roadmap and planning sessionsEvaluate new technologies and integration opportunitiesCustomer & Operational AlignmentGather customer feedback and insight to prioritise enhancementsSupport strategic customer engagements where requiredEnsure service documentation, SLAs and onboarding processes remain robust and up to dateWork closely with Operations to maintain service excellenceQualifications:What We’re Looking ForEssentialProven Product Management experience within UCaaS, CCaaS or cloud communicationsStrong knowledge of Microsoft Teams Phone, Direct Routing, SIP and omni-channel CCaaSExperience with legacy voice systems (PBX, ISDN, PSTN)Commercial acumen with experience building business cases and pricing modelsAbility to translate technical solutions into compelling customer propositionsExperience working cross-functionally in a matrix environmentDesirableExposure to AI-driven CX tools (sentiment analysis, conversational AI)Understanding of telecoms regulatory frameworks (e.g. Ofcom, GDPR)Knowledge of Wavenet’s broader portfolioAdditional Information:Why Join Us?
We are committed to fostering an inclusive and diverse workplace where all team members feel valued and empowered. If you're passionate about technology and eager to contribute to a growing cybersecurity team, we want to hear from you!At Wavenet, we provide more than just a job; we create an exceptional environment with a broad range of benefits to support your success from day one. With us, you’ll receive a competitive starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and extensive health and wellbeing programs, all supported by our dedicated Wellbeing Team.
Rewarding your commitment with an additional day of annual leave each year, up to a maximum of 28 days.Here’s a closer look at what we offer:Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team [email protected] for more information.

Join a fast-growing tech company with a clear mission, where you'll work in a supportive team environment, enjoy real opportunities for career progression, and help shape the future of UK business communications.

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