Product Manager Loyalty Tech Prog & Exp
About the position Responsibilities • Define and execute the product strategy and roadmap for JetBlue's loyalty platform, aligning with broader business goals and enhancing customer engagement • Collaborate with IT and business teams to prioritize platform enhancements ensuring delivery of high impact features • Manage the platform's production support processes, driving efficient issue resolution and minimizing customer and operational impact, with a focus on improving key performance indicators (KPIs) • Define and roll out improvements to release management activities to ensure timely and successful deployment of platform updates and enhancements • Lead efforts to manage and optimize integrations and APIs, enabling seamless data flow between the loyalty platform and external systems • Partner with cybersecurity and fraud prevention teams to enhance platform security, detect vulnerabilities, and mitigate fraud risks • Drive continuous improvements to the JetBlue account and TrueBlue sign-on platform, ensuring reliability, usability, and compliance • Act as the primary liaison between stakeholders, including IT, loyalty marketing, and external partners, to deliver platform initiatives • Leverage Data Analytics and customer insight to monitor platform performance and identify opportunities for enhancement and innovation • Stay informed of industry trends, emerging technologies, and competitive benchmarks to inform long-term platform strategy and planning • Other duties as assigned Requirements • Bachelor's degree in Computer Science/IT or a related discipline; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience • Three (3) years of experience managing project delivery and supporting products for business customers • Available for occasional overnight travel (10%) • In possession of valid travel documents with the ability to travel in and out of the United States • Able to work flexible hours and be available for an emergency response on short notice • Must pass a pre-employment drug test • Must be legally eligible to work in the country in which the position is located • Authorization to work in the US is required. This position is not eligible for visa sponsorship Nice-to-haves • Four (4) years of professional experience in IT product management, IT project management or similar discipline; OR Master's degree in Computer Science/IT or a related discipline with three (3) years of professional experience in IT product management, IT project management or similar discipline • Experience working in Loyalty • Experience managing cross-functional, medium-large-scale projects with internal teams and external business partners • Experience working with cross-functional platforms • Experience working in an Agile/SAFe environment • Demonstrates a strong knowledge of technology trends; digital trends, industry background • Basic understanding digital commerce and project and product delivery • Knowledge of budget creation and management • Knowledge of the airline industry Benefits • Performance bonuses • Restricted stock units • Access to healthcare benefits • 401(k) plan and company match • Crewmember stock purchase plan • Short-term and long-term disability coverage • Basic life insurance • Free space available travel on JetBlue Apply tot his job