Product Manager - Lifecycle Customer

Company Description:Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.Got your attention? Read on...We put People First. It’s all about you.We are looking for a customer-obsessed Product Manager to take responsibility for maximising Customer Lifetime Value (CLTV) for existing UW Customers. You will develop and lead the roadmap for initiatives and features that incentivise multi-service adoption, optimise in-life sales journeys and reinforce the unique value of the UW proposition at critical lifecycle momentsJob Description:We deliver progress. What you’ll do and how you will make an impact.As the Product Manager for Lifecycle within the Customer Propositions pillar , you will be responsible for maximising Customer Lifetime Value (CLTV) for existing customers. Your responsibilities will include: Proposition Development: Identify and launch targeted incentives (e.g., broadband offers in stop-sell areas) to deepen customer relationships.Journey Optimisation: Own and refine in-life sales journeys, such as home-move processes, to ensure high conversion and seamless user experiences.Churn Mitigation: Develop triggers and messaging that demonstrate the tangible benefits of multi-service ownership (e.g., energy price impacts) to prevent service cancellations.Stakeholder Collaboration: Build strong, co-creative partnerships with Marketing, Sales, and Ops teams to align backlogs with channel-specific needs and pains.Commercial Prioritisation: Utilize a value-based framework (LTV, net profit, service counts) to make defensible, data-driven decisions on product direction.Qualifications:To thrive in this role, your technical toolkit and experience should include:Technical Mastery: Data-driven discovery experience, using behavioural analysis to uncover true customer needs.Strategic Impact: Strong commercial acumen to translate complex value metrics into a clear, prioritised roadmap.Domain Expertise: A background in lifecycle management, specifically post-acquisition growth, retention, or cross-sell strategies. Experience in multi-service or subscription environments is highly desirable.Operational Excellence: Great at stakeholder management, with a proven ability to proactively align a commercial and operational teams to deliver.Planning & Delivery: An agile mindset to iterate quickly on experiments and scale what works.Additional Information:So why pick UW?We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:Competitive salary: We benchmark against the industry and will share the salary openly during our first conversation.Performance bonus: An annual discretionary bonus ranging from 15-40%.Flexible working: We’re a remote-first business.Work-life balance: We offer an optional four-day working week (90% pay for 90% impact).Work from anywhere: You can work abroad for up to three weeks, twice every tax year.Holiday: 25 days plus bank holidays (increasing with tenure), with the option to trade up to five days each year.UW discounts: Save on our services and get a free Cashback Card.Future planning: Matched-contribution pension scheme and life assurance (up to 4x salary).Family first: Policies designed to help you and your family thrive.Flexible benefits: An allowance for private health insurance, dental insurance, or gym membership.Sabbaticals: An eight-week paid sabbatical after four years of service.Growth: A dedicated learning and development budget and bi-annual promotion cycles.Inclusion: Join belonging groups that help shape our culture.Events: Company-wide celebrations including the ‘Great Big Get Together’ and our ‘Good Hearted Go-Getter Awards’.Apply here!You’ve got this far... Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!Claire Fennell will be your point of contact throughout the recruitment process.Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.

Apply Now