Product Manager — AI Contact-Centre / Conversational SaaS Platform - Contract to Hire
We are building a next-generation SaaS contact-centre & conversational-AI platform that combines voice, chat, AI-agents, analytics, and omnichannel customer engagement — similar in vision to ConnexAI and MaxContact. As Product Manager, you will define the product vision, roadmap, and deliver features that scale customer interactions, enable automation, and deliver high-quality conversational experiences. You will work closely with engineering, data science/ML, UX, sales, and customer-success teams. You’ll be responsible for turning customer needs and business goals into a coherent, scalable, and commercially viable SaaS product. Key Responsibilities: Define and drive product vision, strategy, and roadmap aligned with business goals; lead the full product lifecycle from ideation to launch and iteration; analyze market trends, competitors, and user needs to identify high-value opportunities; prioritize and manage the product backlog with engineering and UX teams; collaborate cross-functionally with data science/ML, design, sales, and customer success; oversee the scope of AI-driven features such as conversational agents, analytics, and automation while ensuring technical feasibility; define and track key performance metrics; lead product launches with strong go-to-market alignment; and continuously optimize the product through feedback, data, and performance insights. Required / Desired Skills & Experience: Technical / Product Skills Familiarity with AI/ML technologies Good grasp of cloud infrastructure Experience with user experience (UX) design considerations Strong data analytical skills Soft / Interpersonal Skills Strong cross-functional collaboration and coordination Customer-centric mindset Experience / Background ( 3–5+) Exposure to or interest in AI/ML-driven products Ability to work in agile/scrum environment Comfortable working at the intersection of business, tech, and customer success Why This Role Is Important A product manager for this kind of SaaS is the linchpin that connects technical potential (AI, speech, cloud) with real customer needs (customer-engagement, support automation, scalability). Without a strong PM role, the platform risks becoming under-optimised, overly complex, or misaligned with market needs. With it, the product can deliver real value — automating conversation handling, scaling support operations, and enabling businesses to deliver excellent customer service efficiently. Apply tot his job