Product Lead, Seller Experience
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Seller and Commerce Systems Product Management Team defines the product vision and roadmap for the end-to-end seller journey—spanning discovery, deal shaping, pricing & approvals, contracting, activation, and post-signature visibility. We build platform capabilities, data, and AI-first workflows that reduce manual work and help sellers spend more time with customers. The team collaborates deeply with GTM, Finance, Legal, and Engineering to ship durable improvements grounded in measurable outcomes. What you’ll do Lead the product strategy and a high-performing product organization to define and deliver the next generation of Seller Experience at Stripe. You’ll set the vision, sequence investments, and collaborate across GTM and Engineering to land measurable improvements in seller productivity, deal velocity, reliability, and data trust—while laying durable platform foundations. Responsibilities Product leadership (owned) Vision & roadmap. Define the multi-year strategy and measurable goals for Seller Experience; communicate progress to senior leadership. Platform & architecture direction. Set product direction for core seller workflows (deal creation, pricing, approvals, contracting, activation) with API-first, reliable, scalable capabilities. Seller workflow pillars. Own the roadmap for seller workflows across the full lifecycle—from prospecting and deal creation through contracting, post-deal support, and analytics—ensuring they are seamless, data-driven, and scalable. Stabilization / path-to-green. Run a program to burn down high-severity issues, set success criteria, and land durable fixes that improve reliability and speed. Observability & QA. Instrument the experience end-to-end (telemetry, UX/perf benchmarks, representative scenarios) to identify friction, validate improvements, and prevent regressions. AI-first workflows. Ship assistance and automation that reduce manual inputs, surface insights, and guide next-best actions across the seller journey. Data as a product. Establish standards for data quality, lineage, and instrumentation so forecasting, attribution, and performance analytics are trustworthy and actionable. Launch excellence. Drive product requirements, research, UAT expectations, and launch accuracy with cross-functional partners. Outcome reporting. Publish crisp updates connecting roadmap deliverables to measured reductions in seller friction and measurable seller impact. Cross-functional collaboration (influence) GTM alignment. Partner with GTM Insights to synthesize seller feedback and surface key pain points, shaping strategic investment priorities and driving alignment on top product bets. Enablement & change. Coordinate with Sales Enablement on onboarding/training; support pilots, communications, adoption plans, and success metrics. NPI & offer readiness. Partner with product lines and central operations on pricing/packaging and commercialization readiness for new offerings; ensure seller tooling and processes are prepared end-to-end. Intake & prioritization. Partner with Seller Insights and Program Management team to coordinate a clear intake for seller feedback and product enhancements; maintain paved paths and keep product surfaces current. GTM efficiency loop. Partner with Seller Insights team to translate field-reported friction into prioritized product work and share progress through clear, periodic updates. Engineering delivery. Co-plan with Engineering on milestones, test readiness, and documentation; ensure product quality and reliability via clear acceptance criteria. Governance & decisions. Establish lightweight decision frameworks to unblock execution and prevent one-off exceptions; facilitate workshops and executive updates as needed. Program operating model. Drive scope, dependencies, risks/issues, and status across initiatives; align regions and functions so solutions scale globally and remain secure and compliant. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 12+ years in product management, including 5+ years leading PMs (and managers). Demonstrated success modernizing complex seller/GTM workflows (e.g., quoting, pricing, approvals, contracting) at scale. Track record building API-first internal platforms and shipping AI-powered productivity features. Strong cross-functional leadership with GTM, Finance, Legal, and Engineering; exceptional written communication and decision quality. Preferred qualifications Deep experience with seller systems across CRM, CPQ, approvals, and CLM; hands-on with Salesforce and Ironclad (or equivalent). Experience with complex B2B monetization scenarios (e.g., tiers, commitments, credits). Background in data governance/lineage and using ML to power operational workflows. Experience operating across multiple product lines and new product introductions.