Product Data Analyst, Servicing

Upgrade, Inc. is a fintech company dedicated to improving customers' financial well-being through innovative products. They are seeking a Product Data Analyst, Servicing to work cross-functionally to synthesize data, analyze borrower data, and define new features and processes in a hybrid capacity.ResponsibilitiesWork cross functionally to synthesize data and streamline reconciliation processes across pipeline teamsDeliver actionable findings and partner with product managers to prioritize solutionsAnalyze borrower data and internal stakeholder requests to prioritize product defectsTroubleshoot issues to develop immediate workarounds and determine long-term solutionsDefine new features and servicing-related processes with technical specs, wire frames, product flows, and proceduresAssist with system and operational documentationSkills1-3 years of relevant work experience, preferably in financial services or dataAdvanced knowledge of SQL and PythonStrong communication skills with ability to use qualitative and quantitative data to deliver technical and business solutionsEntrepreneurial mindset when approaching problems. Takes ownership and can lead solutioning in a fast-paced environmentAbility to lead and resolve questions and conflicts across organizational stakeholdersAdaptable to handle changing tasks based on new prioritiesExperience working with relational databases and visualization tools (Tableau preferred)Prior experience with servicing systemsBenefits100% paid coverage of medical, dental and vision insuranceFlexible PTOCompetitive 401(k) and RRSP programOpportunities for professional growth and developmentPaid parental leaveHealth & wellness initiativesCompany OverviewUpgrade helps customers move in the right direction with affordable and responsible financial products. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.upgrade.com.Company H1B SponsorshipUpgrade, Inc. has a track record of offering H1B sponsorships, with 52 in 2025, 34 in 2024, 31 in 2023, 25 in 2022, 22 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.



Apply To This Job