Product Analyst – Educational Products & Services
Job Description:
• Track and report on product usage metrics, including engagement, feature adoption, and completion rates.
• Support the definition, tracking, and reporting of success metrics tied to product goals.
• Identify trends, anomalies, and opportunities in product data and translate them into clear takeaways for decision-makers.
• Design actionable reports and dashboards to support roadmap prioritization.
• Maintain clear metric definitions and a consistent event taxonomy, incorporating role-based segmentation and academic seasonality to improve accuracy and interpretation.
• Partner with Engineering to ensure accurate instrumentation and consistent event naming.
• Ensure product data and dashboards are understandable and usable by non-technical stakeholders.
• Document metric definitions and usage standards to support consistent analysis.
• Coordinate surveys, interviews, research logistics, and feedback collection.
• Organize research artifacts, tag themes, and support synthesis of findings.
• Help write research briefs or executive summaries based on interviews, feedback sessions, or usability studies.
• Monitor competitor feature rollouts, positioning shifts, and pricing changes.
• Maintain a centralized knowledge base of market intelligence.
• Provide comparative analysis that informs product and go-to-market decisions.
• Support Product Management and UX document requirements, structured user stories, and key technical dependencies.
• Assist in capturing and organizing decision context and rationale for key initiatives.
• Triage product feedback from Sales, Support, Professional Learning, and Marketing.
• Maintain organized and well-tagged feedback logs.
Requirements:
• Bachelor’s degree in Data Science, Business Analytics, EdTech, Product Management, related field, or equivalent experience.
• 3–5 years of experience in product analytics, research operations, or product operations, preferably in the EdTech space.
• Strong ability to interpret qualitative and quantitative data.
• Excellent communication skills with the ability to simplify complex information.
• Ability to work cross-functionally without formal authority.
• Familiarity with tools such as Jira, Confluence, Notion, Salesforce, FullStory, Smartsheet, Power BI, and/or Chameleon.
• Exposure to product discovery methods or outcome-driven development.
• Experience working in EdTech organizations.
• Working knowledge of FERPA, COPPA, and PII-safe data practices.
• Understanding of LMS ecosystems and EdTech interoperability, including LTI, Clever, and ClassLink.
• Strong organizational skills and attention to detail.
• Ability to work independently with minimal supervision.
• Experience supporting educators, students, or school-based environments is a plus.
Benefits:
• Health insurance with options for dental, vision, life insurance, and more.
• Retirement savings plan with employer contribution.
• Employer-paid STD and LTD policies.
• Paid holidays.
• Work/life balance as a company value.
Apply Now
Apply Now
• Track and report on product usage metrics, including engagement, feature adoption, and completion rates.
• Support the definition, tracking, and reporting of success metrics tied to product goals.
• Identify trends, anomalies, and opportunities in product data and translate them into clear takeaways for decision-makers.
• Design actionable reports and dashboards to support roadmap prioritization.
• Maintain clear metric definitions and a consistent event taxonomy, incorporating role-based segmentation and academic seasonality to improve accuracy and interpretation.
• Partner with Engineering to ensure accurate instrumentation and consistent event naming.
• Ensure product data and dashboards are understandable and usable by non-technical stakeholders.
• Document metric definitions and usage standards to support consistent analysis.
• Coordinate surveys, interviews, research logistics, and feedback collection.
• Organize research artifacts, tag themes, and support synthesis of findings.
• Help write research briefs or executive summaries based on interviews, feedback sessions, or usability studies.
• Monitor competitor feature rollouts, positioning shifts, and pricing changes.
• Maintain a centralized knowledge base of market intelligence.
• Provide comparative analysis that informs product and go-to-market decisions.
• Support Product Management and UX document requirements, structured user stories, and key technical dependencies.
• Assist in capturing and organizing decision context and rationale for key initiatives.
• Triage product feedback from Sales, Support, Professional Learning, and Marketing.
• Maintain organized and well-tagged feedback logs.
Requirements:
• Bachelor’s degree in Data Science, Business Analytics, EdTech, Product Management, related field, or equivalent experience.
• 3–5 years of experience in product analytics, research operations, or product operations, preferably in the EdTech space.
• Strong ability to interpret qualitative and quantitative data.
• Excellent communication skills with the ability to simplify complex information.
• Ability to work cross-functionally without formal authority.
• Familiarity with tools such as Jira, Confluence, Notion, Salesforce, FullStory, Smartsheet, Power BI, and/or Chameleon.
• Exposure to product discovery methods or outcome-driven development.
• Experience working in EdTech organizations.
• Working knowledge of FERPA, COPPA, and PII-safe data practices.
• Understanding of LMS ecosystems and EdTech interoperability, including LTI, Clever, and ClassLink.
• Strong organizational skills and attention to detail.
• Ability to work independently with minimal supervision.
• Experience supporting educators, students, or school-based environments is a plus.
Benefits:
• Health insurance with options for dental, vision, life insurance, and more.
• Retirement savings plan with employer contribution.
• Employer-paid STD and LTD policies.
• Paid holidays.
• Work/life balance as a company value.
Apply Now
Apply Now