Process Specialist - US
Job Description Mortgage Loan Processor Process Specialist Atlanta, GA-Hybrid The Processor is the key contact between the borrower and the Mortgage Loan Operation. The Processor communicates with the Borrower(s) through verbal and written communication. They will review and request documents required for the underwriter to clear the file for closing and index new inbound documents, placing them in the correct file locations. The Processor will determine when loans are ready to be returned to the UW for subsequent review. The Processor is responsible for managing their pipeline of loans and communicating to the Sales personnel (Loan Officer) regarding loan status. In the role of Process Specialist, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys. In this role, you will be responsible for transition coordination, process training and certifications for the team, talent management-related activities, Service Level Agreement compliance, and Process compliance. You will also be involved in customer interactions, knowledge management, and process reengineering activities. Responsibilities and Duties Process files from opening through closing of each loan. Take ownership of loan files once received from mortgage loan officer. Be primary contact for all parties involved in the process of the mortgage loan. Assemble all loan documents necessary to meet the underwriting guidelines for the particular loan to meet Automated Underwriting System findings. Conduct Welcome call and document notice of intent. Follow up with the borrower on the progress of the loan. Review all documents for accuracy and completeness and determine the documentation necessary to be included in the mortgage loan file. Perform data validation and update empower notes. Other tasks assigned. Qualifications Basic High School Diploma or GED equivalent At least 2 year of relevant work experience Qualifications Preferred 2+ years of Mortgage processing experience Excellent written and verbal communication skills Highly adaptable team player Extremely organized, Strong attention to detail Has worked in Empower or other Mortgage Loan Applications and has managed multiple loan officer relationships. NMLS / Certification is an added advantage. Knowledge of commonly used mortgage concepts, practices, procedures, and Fannie/Freddie guidelines Problem-solving abilities. MS Office proficient. Empower proficient. Able to work overtime as business needs dictate. Note : Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). The job entails sitting as well as working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Who We Are: Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver a superior customer experience. Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March 2025. The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of a protected veteran, or disability. State / Region / Province Anywhere in the US and/or Remote Country USA Interest Group IBPO USA Job Role Process Specialist - US Company IBPO USA Work Location Anywhere in the US and/or Remote Domain Banking, Financial services External Job Title Processor