Process Manager (User Access) “Hybrid”
About the position
Responsibilities
• Monitor queues and respond to requests to add/modify/remove System Access, in accordance with established procedures, and within defined Service Level Agreements.
• Monitor various intake channels (All Access, JIRA, Shared Mailboxes, etc.) and respond to inquiries within defined Service Level Agreements.
• Partner with Associates, Line of Business and Technology Teams, to work towards quick resolution of all access-related issues.
• Effectively manage priorities and communicate progress and impediments.
• Interact frequently with key stakeholders, such as Enterprise Payments Associates & Leaders, Enterprise Identity & Access Management, Product Owners and Risk & Compliance.
• Maintain a strong focus and perspective on risk to ensure Enterprise Payments and Capital One applications/systems are well-managed.
• Foster a culture of openness, collaboration and continuous improvement.
Requirements
• High School Diploma, GED or Equivalent Certification
• At least 2 years of experience in Customer Service or Relationship Management
• At least 2 years of experience in Process Management
Nice-to-haves
• Bachelor's Degree
• 2+ years of Enterprise Payments Operations experience
• 2+ years of experience in Access Management
• 2+ years of experience in an Agile environment
Benefits
• Comprehensive health benefits
• Financial benefits
• Inclusive workplace policies
Apply Now
Apply Now
Responsibilities
• Monitor queues and respond to requests to add/modify/remove System Access, in accordance with established procedures, and within defined Service Level Agreements.
• Monitor various intake channels (All Access, JIRA, Shared Mailboxes, etc.) and respond to inquiries within defined Service Level Agreements.
• Partner with Associates, Line of Business and Technology Teams, to work towards quick resolution of all access-related issues.
• Effectively manage priorities and communicate progress and impediments.
• Interact frequently with key stakeholders, such as Enterprise Payments Associates & Leaders, Enterprise Identity & Access Management, Product Owners and Risk & Compliance.
• Maintain a strong focus and perspective on risk to ensure Enterprise Payments and Capital One applications/systems are well-managed.
• Foster a culture of openness, collaboration and continuous improvement.
Requirements
• High School Diploma, GED or Equivalent Certification
• At least 2 years of experience in Customer Service or Relationship Management
• At least 2 years of experience in Process Management
Nice-to-haves
• Bachelor's Degree
• 2+ years of Enterprise Payments Operations experience
• 2+ years of experience in Access Management
• 2+ years of experience in an Agile environment
Benefits
• Comprehensive health benefits
• Financial benefits
• Inclusive workplace policies
Apply Now
Apply Now