Principal Service Engineer IS, Digital Experience, Virtual

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Principal Service Engineers ensure caregivers have a fast, reliable, and frustration‑free digital experience by owning and operating our Digital Employee Experience (DEX) platform, powered by Nexthink. In this role, you’ll partner with endpoint engineering, service desk, and application teams to design, scale, and run Nexthink as a core enterprise service—turning endpoint telemetry into actionable insights, automation, and measurable outcomes. You’ll own the full service lifecycle, from platform architecture and experience scoring to proactive alerting, self‑healing workflows, executive reporting, and cost optimization, all while advancing the organization from reactive support to experience‑driven operations. When issues arise, you’re the calm technical leader who uses real‑time endpoint data to quickly identify root cause, restore service, and ensure the fix sticks through durable automation and improved monitoring. As a principal engineer, you’ll set technical standards, mentor other engineers, and shape the DEX roadmap—defining what “good” looks like for endpoint experience and translating complex data into business‑level impact. If you thrive at the intersection of endpoint engineering, automation at scale, and caregiver experience, this role was built for you. Providence offers remote work opportunities for candidates residing within a daily commuting radius—up to 75 miles—from any of our primary office locations listed below. Alaska: Anchorage Western Washington: Seattle, Redmond, Renton, Olympia Eastern Washington: Spokane Washington - Clark County: Vancouver Oregon: Portland California - Humboldt County: Eureka Northern California: Santa Rosa, Sonoma Southern California: Los Angeles, Irvine, Anaheim Montana: Missoula Texas: Lubbock Required Qualifications: Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience 8 or more years of related experience Strong experience in automation, specifically related to deployment, recovery, or other manual processes Strong experience with n-tier solutions. Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually). Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations. Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements. Strong experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis. Preferred Qualifications: Master's Degree Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience Experience in a Healthcare environment 8 or more years of Information Technology experience 3 or more years of experience managing Digital Experience (DEX) platforms, preferably Nexthink Strong Experience administering Windows and MacOS management platforms (Intune, Microsoft Configuration Manager, Jamf) Strong Experience with source code version control using Git/GitHub Strong Experience in process automation using Powershell or Bash Proficiency in Nexthink for endpoint analytics and experience management Strong PowerShell scripting skills for automation and systems management Hands-on experience with Microsoft Intune for modern device management Experience administering Microsoft Configuration Manager (SCCM) Experience managing macOS devices using Jamf Pro Salary Range by Location: AK: Anchorage: Min: $68.33, Max: $116.36 California - Humboldt County: Eureka: Min: $71.23, Max: $121.29 Northern California: Santa Rosa, Sonoma: Min: $79.92, Max: $136.08 Southern California: Los Angeles, Irvine, Anaheim: Min: $71.23, Max: $121.29 Montana: Missoula: Min: $55.01, Max: $93.68 Oregon: Portland: Min: $68.33, Max: $116.36 Texas – Lubbock: Min: Min: $52.12, Max: $88.75 Western Washington: Seattle, Renton, Redmond: Min: $71.23, Max: $121.29 Washington: Southwest - Olympia: Min: $68.33, Max: $116.36 Washington - Clark County: Vancouver: Min: $68.33, Max: $116.36 Eastern Washington: Spokane: Min: $60.81, Max: $103.54 Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Company Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. Providence is proud to be an Equal Opportunity Employer . We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Company At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits . Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act .