Principal, Seller Insights, Selling Partner Communities
Description
We are looking for a seasoned Seller Insights Principle who will be responsible for defining and driving the strategic roadmap, prioritization, and execution of qualitative research initiatives that provide deep, actionable insights into the needs, pain points, and satisfaction levels of Amazon's diverse selling partner population. You will augment feedback gleaned from selling partners through multiple feedback channels channels with qualitative research focused on the issues the drive the greatest frustration and dissatisfaction amongst selling partners. You will work closely with teams across the selling partner experience to share your findings and influence improvements to the selling partner experience. Your work will directly shape how we strengthen the voice of the seller (VoS) and drive greater transparency, trust, and alignment between Amazon and our seller community.
Key job responsibilities
Define Seller Insights Roadmap And Strategy
Collaborate cross-functionally with key stakeholder teams to align on the research roadmap strategy, and priorities that will uncover a comprehensive understanding of Amazon's selling partners.
Prioritize research initiatives based on impact to selling partner sentiment and satisfaction.
Own And Execute Seller Research Projects
Partner with stakeholder teams to design, prioritize, and execute research projects that dive into seller pain points and drivers of negative sentiment.
Employ a diverse range of user research methodologies to gather insights that meet the unique needs of your product(s) or business goals.
Lead the end-to-end research process, from defining project scopes to communicating findings.
Translate Data Into Compelling Narratives
Translate complex data sets and research insights into clear, concise, and compelling written narratives for senior leadership across Selling Partner Services.
Drive Long-Term Seller Experience Strategy
Analyze seller cohorts based on attributes (e.g., sales, tenure, geography) and products sold (e.g., Heavy & Bulky, Softlines) to inform more targeted approaches for improving seller sentiment and satisfaction.
Ensure that your research directly influences the end-to-end seller experience and the long-term business strategy.
About The Team
The Selling Partner Communities (SPC) organization builds lasting connections with, and helps drive the success of our Selling Partners. We achieve this by: (1) Providing effective channels for multi-directional engagement with Amazon, (2) Fostering an active and helpful community and information exchange among Selling Partners; (3) Understanding Selling Partners perceptions of, and being internal advocates to improve, their experience selling on Amazon; (4) Ensuring that public perception mirrors the reality that Amazons stores are a great place for Selling Partners to build and maintain a thriving business; and (5) Accelerating and strengthening third-party advocacy and partnerships that benefit Selling Partners.
Basic Qualifications
Experience using data and metrics to drive improvements
Experience communicating results to senior leadership
Experience driving direction and alignment with cross-functional teams
Extensive experience (8+ years) in user research, insights, or a related field, with a strong track record of driving strategic initiatives.
Demonstrated ability to translate complex data into clear, actionable insights that influence decision-making.
Expertise in designing and executing innovative research methodologies to uncover deep customer insights.
Strong analytical and problem-solving skills, with the ability to identify and address key business challenges.
Excellent communication and stakeholder management skills, with the ability to effectively present to senior leadership.
Experience working in a fast-paced, customer-centric environment, preferably in the e-commerce or retail industry.
Preferred Qualifications
Experience working cross-functionally and driving decision making among stakeholders with competing goals
Experience with various types of research methodologies is key, including quant, qual, 1P & 3P data, trend analysis & forecasting, etc.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,600/year in our lowest geographic market up to $223,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company - Amazon.com Services LLC
Job ID: A2820181
Apply Now
For more such jobs please click here!
We are looking for a seasoned Seller Insights Principle who will be responsible for defining and driving the strategic roadmap, prioritization, and execution of qualitative research initiatives that provide deep, actionable insights into the needs, pain points, and satisfaction levels of Amazon's diverse selling partner population. You will augment feedback gleaned from selling partners through multiple feedback channels channels with qualitative research focused on the issues the drive the greatest frustration and dissatisfaction amongst selling partners. You will work closely with teams across the selling partner experience to share your findings and influence improvements to the selling partner experience. Your work will directly shape how we strengthen the voice of the seller (VoS) and drive greater transparency, trust, and alignment between Amazon and our seller community.
Key job responsibilities
Define Seller Insights Roadmap And Strategy
Collaborate cross-functionally with key stakeholder teams to align on the research roadmap strategy, and priorities that will uncover a comprehensive understanding of Amazon's selling partners.
Prioritize research initiatives based on impact to selling partner sentiment and satisfaction.
Own And Execute Seller Research Projects
Partner with stakeholder teams to design, prioritize, and execute research projects that dive into seller pain points and drivers of negative sentiment.
Employ a diverse range of user research methodologies to gather insights that meet the unique needs of your product(s) or business goals.
Lead the end-to-end research process, from defining project scopes to communicating findings.
Translate Data Into Compelling Narratives
Translate complex data sets and research insights into clear, concise, and compelling written narratives for senior leadership across Selling Partner Services.
Drive Long-Term Seller Experience Strategy
Analyze seller cohorts based on attributes (e.g., sales, tenure, geography) and products sold (e.g., Heavy & Bulky, Softlines) to inform more targeted approaches for improving seller sentiment and satisfaction.
Ensure that your research directly influences the end-to-end seller experience and the long-term business strategy.
About The Team
The Selling Partner Communities (SPC) organization builds lasting connections with, and helps drive the success of our Selling Partners. We achieve this by: (1) Providing effective channels for multi-directional engagement with Amazon, (2) Fostering an active and helpful community and information exchange among Selling Partners; (3) Understanding Selling Partners perceptions of, and being internal advocates to improve, their experience selling on Amazon; (4) Ensuring that public perception mirrors the reality that Amazons stores are a great place for Selling Partners to build and maintain a thriving business; and (5) Accelerating and strengthening third-party advocacy and partnerships that benefit Selling Partners.
Basic Qualifications
Experience using data and metrics to drive improvements
Experience communicating results to senior leadership
Experience driving direction and alignment with cross-functional teams
Extensive experience (8+ years) in user research, insights, or a related field, with a strong track record of driving strategic initiatives.
Demonstrated ability to translate complex data into clear, actionable insights that influence decision-making.
Expertise in designing and executing innovative research methodologies to uncover deep customer insights.
Strong analytical and problem-solving skills, with the ability to identify and address key business challenges.
Excellent communication and stakeholder management skills, with the ability to effectively present to senior leadership.
Experience working in a fast-paced, customer-centric environment, preferably in the e-commerce or retail industry.
Preferred Qualifications
Experience working cross-functionally and driving decision making among stakeholders with competing goals
Experience with various types of research methodologies is key, including quant, qual, 1P & 3P data, trend analysis & forecasting, etc.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,600/year in our lowest geographic market up to $223,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company - Amazon.com Services LLC
Job ID: A2820181
Apply Now
For more such jobs please click here!