Pre-Sales Support Specialist

About us We are Digital Science and we are advancing the research ecosystem. We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us? Your new role - As a Pre-Sales Support Specialist, you will play a vital role in the sales process by connecting our innovative solutions ( Figshare, Altmetric and Dimensions) to the unique needs of prospective customers at universities and scholarly publishers across the US. These customer needs may include open research infrastructure, bibliometrics and reporting, and research landscape benchmarking. Using your technical expertise and product knowledge, you will deliver tailored product demonstrations that align with specific customer use cases. Acting as a trusted advisor, you’ll collaborate with the Sales team to ensure prospects understand how our solutions address their challenges. You’ll also guide trial training sessions, providing hands-on support and addressing technical questions with clarity and confidence. By simplifying complex concepts and aligning our product capabilities with customer goals at universities and publishers, you will foster trust and advance the sales process. Your focus on collaboration, clear communication, and showcasing the value of our standard solutions will help prospects make confident purchasing decisions. Combining technical expertise with strong presentation and relationship-building skills, you will be a key contributor to the success of the sales team and the growth of the business. What you’ll be doing Connect innovative solutions (Figshare, Altmetric, and Dimensions) to the unique needs of prospective customers at universities and scholarly publishers (e.g., open research infrastructure, bibliometrics and reporting, research landscape benchmarking). Deliver tailored product demonstrations aligned with specific customer use cases. Act as a trusted advisor by collaborating with the Sales team to show how solutions address customer challenges. Lead trial training sessions, offering hands-on support and addressing technical questions clearly and confidently. Simplify complex concepts and align product capabilities with customer goals. Foster trust and advance the sales process through collaboration, clear communication, and showcasing solution value. Combine technical expertise with strong presentation and relationship-building skills to support sales team success and business growth. What you’ll bring to the role Proven experience working within a university or with academic stakeholders in the US within the context of SaaS or technology-driven solutions. Experience with SaaS platform acquisitions at research organizations Strong technical proficiency and ability to quickly learn and demonstrate product functionality. Exceptional communication and presentation skills, with the ability to translate technical concepts into business value for diverse audiences. Experience collaborating with Sales teams or vendors to align technical solutions with customer objectives. Ability to manage multiple pre-sales engagements simultaneously, ensuring high-quality delivery and responsiveness. Don't worry if you don't meet every qualification—let us be the judge! Studies show that many qualified candidates from under-represented groups hesitate to apply unless they meet every single requirement. We are dedicated to building a diverse and inclusive team and strongly encourage you to submit your application. Living our Values We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective. The talent we secure is fundamental to us achieving our vision and our growth plans. The values we live by are: We are brave in the pursuit of better We are collaborative and inclusive We are always open-minded We are from and for the community At Digital Science, our vision is to see research flow seamlessly – trusted, collaborative, and accessible – fueling breakthroughs that push humanity forward. This ambitious mission is one we achieve together, by enabling open, collaborative, inclusive research. We firmly believe that to truly innovate and solve the complex challenges faced by our customers, from researchers and universities to funders and publishers, we need diverse perspectives, experiences, and ideas. A rich mix of voices drives quality insights, fosters enhanced collaboration, and ultimately pushes knowledge forward more effectively. As an equal opportunity employer, we are committed to building and nurturing a workplace where every individual feels valued and belongs. All applicants will be considered for employment without attention to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Beyond recruitment, we strive to cultivate an environment where inclusivity is woven into the fabric of our culture, enabling everyone to be their best self and do their best work.