PMS Productivity Lead

The Role:The Productivity Lead supports our hotels through the first two weeks of the transitiononto Opera Cloud PMS. They will be an advocate for our hotels to ensure that thetransition to Opera Cloud does not hinder our colleagues from providing efficient serviceand meaningful experiences to our guests. Working closely with the deployment team toprovide continuous feedback to evolve and improve the role out for future deploymentwaves.Key Responsibilities:Recommends training of our business practices in relation to Rooms systems and brand standards.Perform evaluations of system adoption and performanceCoordinating with vendors to ensure appropriate response times to inquiries,Host remote Q&As, and deliver training webinars to our hotels.Liaise with the colleague on-site and off-site for successful installation of theproperty systems.Evaluate new and historic business practices to ensure they are still beingrecommended for hotels to follow.Support colleagues during project development, beta testing, and immediately afternew system installation.Ability to study and review system configuration and adoption from a remotestandpoint leading into hotel system operational guidance.Leading a hotel management team through a system end hotel transition.Ability to conduct User Acceptance Testing of software releases.Ability to establish and foster relationships with vendors to achieve property systemresolutions.Oversight of business-related and projects adoption activities for systems – HotelMobile application, Opera, HotSOS, Colleague Advantage, Medallia Concierge, Sertifi,and other payment applications.Requirements:4+ years of experience in hospitality management, Guest Reception, Housekeeping,Guest Services, or Reservations.2+ years of Opera PMS experience. Both front end and configuration.Experience in delivering and preparing training.Preferred Skills:Experience with RESERVE CRS, HotSOS, HyGEO, Zingle, Sertifi, Credit Cardprocessing.Hotel department head experience.Experience in conducting classroom training and preparing training documentation.Ability to troubleshoot and problem-solve system and business practice issues.Originally posted on Himalayas

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