Pharmacy Technician, Participant Services (R0353231)
About the position
Responsibilities
• Accept incoming calls related to requests submitted to Participant Services.
• Resolve issues submitted via mail and tasks, collaborating with other departments.
• Work in multiple types of queues and databases to address inquiries.
• Engage in extensive phone interactions with members and prescribers.
• Serve as the initial point of contact for customer care and members before pharmacist involvement.
Requirements
• Valid Pharmacy Technician or Technician Trainee License in good standing.
• Experience with Windows-based applications.
• Advanced verbal and written communication skills.
• Team-oriented and customer service focused.
• Ability to identify process improvements.
Nice-to-haves
• National Certification (CPhT) preferred.
• Analytical problem-solving skills.
• Strong research skills with the ability to evaluate and resolve issues.
• Knowledge of diabetic supplies.
• Experience navigating LINKS and Peoplesafe.
Benefits
• Store discount
• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Vision insurance
• Life insurance
Apply Now
Apply Now
Responsibilities
• Accept incoming calls related to requests submitted to Participant Services.
• Resolve issues submitted via mail and tasks, collaborating with other departments.
• Work in multiple types of queues and databases to address inquiries.
• Engage in extensive phone interactions with members and prescribers.
• Serve as the initial point of contact for customer care and members before pharmacist involvement.
Requirements
• Valid Pharmacy Technician or Technician Trainee License in good standing.
• Experience with Windows-based applications.
• Advanced verbal and written communication skills.
• Team-oriented and customer service focused.
• Ability to identify process improvements.
Nice-to-haves
• National Certification (CPhT) preferred.
• Analytical problem-solving skills.
• Strong research skills with the ability to evaluate and resolve issues.
• Knowledge of diabetic supplies.
• Experience navigating LINKS and Peoplesafe.
Benefits
• Store discount
• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Vision insurance
• Life insurance
Apply Now
Apply Now