Pharmacy Customer Service Associate - Retail Health & Wellness Support (Up to $25/Hour) - Full-Time Position
Join arenaflex: Where Healthcare Meets Exceptional Customer Service
Are you passionate about helping others and looking for a rewarding career in the healthcare industry? arenaflex is seeking a dedicated and customer-focused Pharmacy Customer Service Associate to join our growing team. As one of America's leading healthcare and retail companies, arenaflex has been serving communities for over a century, providing essential pharmacy services, health and wellness products, and exceptional customer care. We believe that every interaction is an opportunity to make a positive impact on someone's day, and we're looking for individuals who share this commitment to excellence.
At arenaflex, we understand that our success is driven by the dedication and professionalism of our team members. That's why we offer competitive compensation, comprehensive benefits, and opportunities for growth and development. If you're ready to embark on a fulfilling career in a supportive and dynamic environment, we invite you to apply for this exciting opportunity.
Position Overview
As a Pharmacy Customer Service Associate at arenaflex, you will play a crucial role in delivering exceptional customer experiences while supporting our pharmacy operations. This position requires a unique blend of interpersonal skills, attention to detail, and a commitment to patient safety and satisfaction. You will be the friendly face that greets customers, the efficient register operator who processes transactions accurately, and the supportive team member who assists our pharmacists in delivering top-quality healthcare services.
This is a full-time position offering up to $25 per hour, with flexible scheduling including evenings and weekends. Whether you're a recent graduate looking to start your career or an experienced professional seeking new challenges, arenaflex provides the training and support you need to succeed.
Key Responsibilities
Customer Experience Excellence
Greet and engage customers warmly, offering prompt and courteous assistance with products and services
Resolve customer issues and answer inquiries professionally to ensure a positive shopping experience
Model exceptional customer service best practices, including friendly greetings, eye contact, and genuine helpfulness
Recommend items to customers and suggest complementary products to enhance their purchase
Settle client concerns and complaints with patience and efficiency, ensuring customer satisfaction
Point of Sale Operations
Process customer purchases accurately on the designated sales register
Collect payments and provide correct change efficiently
Handle voids, returns, delays, refunds, and exchanges as needed
Guide customers to appropriate store sections, particularly the Over-The-Counter (OTC) walkway, to assist with product location
Maintain clean, well-organized counters and retail displays
Pharmacy Support Functions
Assist the pharmacist, under direct supervision, in accordance with state and federal regulations
Utilize pharmacy systems to obtain patient and medication information accurately
Process prescriptions by retrieving, counting, and pouring pharmaceutical medications
Verify medication accuracy and check for potential drug interactions
Support pharmacists in scheduling and maintaining pharmacy workflow
Report prescription errors immediately to the on-duty pharmacist and follow company policies regarding pharmacy errors and Quality Improvement Programs
Adhere to the company's Good Faith Dispensing policies during all prescription dispensing activities
Handle calls that do not require the personal attention of the pharmacist, including physician inquiries
Process manual claims for third-party prescription program services efficiently
Inventory Management
Perform inventory counts and maintain accurate records as directed
Check in and price stock as required or as instructed by management
Support pharmacy division inventory management activities, including ordering, unloading, checking, and storing medication shipments
Maintain knowledge of company asset security procedures
Report warehouse overages, shortages, order errors, or damaged goods including prescription medications
Ensure compliance with state and local regulations regarding controlled substances
Store Operations and Merchandising
Build and maintain displays, including promotional, seasonal, and sale merchandise
Complete resets and corrections as directed
Assist with food item division and product positioning according to company procedures
Support inventory rotation using the First-In-First-Out (FIFO) method
Demonstrate working knowledge of store systems and equipment
Additional Services
Provide customer service in the photo area, including digital passport photo services, banner printing, and creative machine operations
Handle online pickup responsibilities, including monitoring orders in Picture Care Plus, picking items, and delivering orders to customers as they arrive
Assist with internal and external maintenance to ensure a clean, tidy, and professional store appearance
Complete special projects and other assigned tasks as directed
Training and Self-Development
At arenaflex, we invest in our employees' growth and professional development. As part of this commitment, you will have access to comprehensive training programs designed to enhance your skills and knowledge in healthcare and pharmacy services.
Acquire and maintain PTCB (Pharmacy Technician Certification Board) certification through the designated training program and/or state-required certification
Attend training sessions and complete required learning modules as assigned by supervisors
Pursue continuing education credits to maintain current knowledge of healthcare and pharmacy advancements
Stay informed about the latest news and developments in the healthcare industry
Essential Qualifications
Language Proficiency: Must be proficient in reading, writing, and speaking English (except in Puerto Rico)
Availability: Willingness to work a flexible schedule, including evenings and weekend hours
Education: Bachelor Degree preferred, but equivalent experience will be considered
Communication Skills: Excellent interpersonal skills with the ability to interact positively with customers and team members
Attention to Detail: Strong ability to process information accurately and maintain precision in all tasks
Customer Focus: Genuine desire to help others and provide exceptional service
Preferred Qualifications
Six months or more of experience in a retail environment
Previous work experience in a pharmacy or healthcare setting
Strong mathematical skills for accurate prescription filling, including counting, measuring, and weighing medications
Proficient computer skills and familiarity with point-of-sale systems
Knowledge of store inventory control procedures
PTCB certification or willingness to obtain certification
Understanding of state and federal pharmacy regulations
Skills and Competencies
To thrive in this role, you should possess the following key skills and competencies:
Customer Service Excellence: Ability to create positive interactions and resolve issues effectively
Communication: Clear and professional verbal and written communication skills
Problem-Solving: Capability to address customer concerns quickly and efficiently
Teamwork: Collaborative approach to working with colleagues and supporting team goals
Adaptability: Flexibility to handle changing priorities and busy environments
Reliability: Dependability and consistency in attendance and performance
Integrity: Commitment to ethical practices and compliance with company policies
Technical Aptitude: Comfortable learning and using various computer systems and technology
Career Growth Opportunities
At arenaflex, we believe in promoting from within and providing our employees with clear pathways for career advancement. As a Pharmacy Customer Service Associate, you'll gain valuable experience in healthcare retail, customer service, and pharmacy operations that can serve as a foundation for numerous career paths within our organization.
Many of our current managers and senior leaders started in entry-level positions and worked their way up through dedication and hard work. With arenaflex, you could advance to roles such as:
Senior Pharmacy Technician
Shift Lead
Store Manager
Pharmacy Manager
District Manager
Corporate Positions in Operations, Training, or Healthcare Management
We offer robust professional development programs, mentorship opportunities, and tuition assistance for those looking to further their education and advance their careers.
Work Environment and Culture
arenaflex is committed to fostering a diverse, inclusive, and supportive work environment where every team member feels valued and respected. We believe that our differences make us stronger, and we're proud to be an equal opportunity employer.
Our culture is built on core values that guide everything we do:
Patient First: We prioritize the health and well-being of our customers above all else
Innovation: We embrace new ideas and technologies to improve our services
Integrity: We conduct our business with honesty, transparency, and ethical standards
Collaboration: We work together as one team to achieve our goals
Excellence: We strive for the highest quality in everything we do
You'll find that arenaflex is more than just a workplace – it's a community where you can grow, learn, and make a meaningful difference in people's lives every day.
Compensation and Benefits
arenaflex is committed to providing competitive compensation and comprehensive benefits to support our employees' well-being and financial security.
Competitive Pay
Starting hourly rate of up to $25 per hour
Overtime pay eligibility
Annual performance reviews with potential for increases
Health and Wellness Benefits
Medical, dental, and vision insurance coverage for eligible employees
Prescription drug discounts – as a healthcare company, employees receive discounts on prescription medications and over-the-counter drugs
Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families
Wellness programs designed to promote employee health, including fitness challenges and health screenings
Financial Security
401(k) retirement savings plan with employer matching contributions
Life insurance coverage
Disability insurance
Time Off and Work-Life Balance
Paid Time Off (PTO) for holidays, vacations, and sick days
Flexible scheduling options based on job role and business needs
Employee discounts on products and services sold at arenaflex stores
Professional Development
Comprehensive training programs
Opportunities for career advancement within the company
Continuing education support
Tuition assistance for eligible employees
Why Join arenaflex?
When you join arenaflex, you become part of a legacy that spans over a century of serving communities across America. Founded in Chicago in 1901, arenaflex has grown to become one of the largest and most trusted healthcare retailers in the United States. We offer a wide range of products and services, including prescription drugs, over-the-counter medications, health and wellness products, beauty items, photo services, and more.
At arenaflex, you'll have the opportunity to:
Make a positive impact on your community by helping people access essential healthcare services
Develop valuable skills in a growing industry
Work with a diverse team of passionate professionals
Access comprehensive benefits and competitive compensation
Build a long-term career with advancement opportunities
Enjoy flexible scheduling that supports work-life balance
How to Apply
If you're ready to take the next step in your career and join a team that values excellence, integrity, and patient care, we encourage you to apply today! Visit our careers page to submit your application and learn more about this exciting opportunity.
At arenaflex, we welcome applicants from all backgrounds and experiences. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
Join arenaflex and start your journey toward a rewarding career in healthcare today!
Are you passionate about helping others and looking for a rewarding career in the healthcare industry? arenaflex is seeking a dedicated and customer-focused Pharmacy Customer Service Associate to join our growing team. As one of America's leading healthcare and retail companies, arenaflex has been serving communities for over a century, providing essential pharmacy services, health and wellness products, and exceptional customer care. We believe that every interaction is an opportunity to make a positive impact on someone's day, and we're looking for individuals who share this commitment to excellence.
At arenaflex, we understand that our success is driven by the dedication and professionalism of our team members. That's why we offer competitive compensation, comprehensive benefits, and opportunities for growth and development. If you're ready to embark on a fulfilling career in a supportive and dynamic environment, we invite you to apply for this exciting opportunity.
Position Overview
As a Pharmacy Customer Service Associate at arenaflex, you will play a crucial role in delivering exceptional customer experiences while supporting our pharmacy operations. This position requires a unique blend of interpersonal skills, attention to detail, and a commitment to patient safety and satisfaction. You will be the friendly face that greets customers, the efficient register operator who processes transactions accurately, and the supportive team member who assists our pharmacists in delivering top-quality healthcare services.
This is a full-time position offering up to $25 per hour, with flexible scheduling including evenings and weekends. Whether you're a recent graduate looking to start your career or an experienced professional seeking new challenges, arenaflex provides the training and support you need to succeed.
Key Responsibilities
Customer Experience Excellence
Greet and engage customers warmly, offering prompt and courteous assistance with products and services
Resolve customer issues and answer inquiries professionally to ensure a positive shopping experience
Model exceptional customer service best practices, including friendly greetings, eye contact, and genuine helpfulness
Recommend items to customers and suggest complementary products to enhance their purchase
Settle client concerns and complaints with patience and efficiency, ensuring customer satisfaction
Point of Sale Operations
Process customer purchases accurately on the designated sales register
Collect payments and provide correct change efficiently
Handle voids, returns, delays, refunds, and exchanges as needed
Guide customers to appropriate store sections, particularly the Over-The-Counter (OTC) walkway, to assist with product location
Maintain clean, well-organized counters and retail displays
Pharmacy Support Functions
Assist the pharmacist, under direct supervision, in accordance with state and federal regulations
Utilize pharmacy systems to obtain patient and medication information accurately
Process prescriptions by retrieving, counting, and pouring pharmaceutical medications
Verify medication accuracy and check for potential drug interactions
Support pharmacists in scheduling and maintaining pharmacy workflow
Report prescription errors immediately to the on-duty pharmacist and follow company policies regarding pharmacy errors and Quality Improvement Programs
Adhere to the company's Good Faith Dispensing policies during all prescription dispensing activities
Handle calls that do not require the personal attention of the pharmacist, including physician inquiries
Process manual claims for third-party prescription program services efficiently
Inventory Management
Perform inventory counts and maintain accurate records as directed
Check in and price stock as required or as instructed by management
Support pharmacy division inventory management activities, including ordering, unloading, checking, and storing medication shipments
Maintain knowledge of company asset security procedures
Report warehouse overages, shortages, order errors, or damaged goods including prescription medications
Ensure compliance with state and local regulations regarding controlled substances
Store Operations and Merchandising
Build and maintain displays, including promotional, seasonal, and sale merchandise
Complete resets and corrections as directed
Assist with food item division and product positioning according to company procedures
Support inventory rotation using the First-In-First-Out (FIFO) method
Demonstrate working knowledge of store systems and equipment
Additional Services
Provide customer service in the photo area, including digital passport photo services, banner printing, and creative machine operations
Handle online pickup responsibilities, including monitoring orders in Picture Care Plus, picking items, and delivering orders to customers as they arrive
Assist with internal and external maintenance to ensure a clean, tidy, and professional store appearance
Complete special projects and other assigned tasks as directed
Training and Self-Development
At arenaflex, we invest in our employees' growth and professional development. As part of this commitment, you will have access to comprehensive training programs designed to enhance your skills and knowledge in healthcare and pharmacy services.
Acquire and maintain PTCB (Pharmacy Technician Certification Board) certification through the designated training program and/or state-required certification
Attend training sessions and complete required learning modules as assigned by supervisors
Pursue continuing education credits to maintain current knowledge of healthcare and pharmacy advancements
Stay informed about the latest news and developments in the healthcare industry
Essential Qualifications
Language Proficiency: Must be proficient in reading, writing, and speaking English (except in Puerto Rico)
Availability: Willingness to work a flexible schedule, including evenings and weekend hours
Education: Bachelor Degree preferred, but equivalent experience will be considered
Communication Skills: Excellent interpersonal skills with the ability to interact positively with customers and team members
Attention to Detail: Strong ability to process information accurately and maintain precision in all tasks
Customer Focus: Genuine desire to help others and provide exceptional service
Preferred Qualifications
Six months or more of experience in a retail environment
Previous work experience in a pharmacy or healthcare setting
Strong mathematical skills for accurate prescription filling, including counting, measuring, and weighing medications
Proficient computer skills and familiarity with point-of-sale systems
Knowledge of store inventory control procedures
PTCB certification or willingness to obtain certification
Understanding of state and federal pharmacy regulations
Skills and Competencies
To thrive in this role, you should possess the following key skills and competencies:
Customer Service Excellence: Ability to create positive interactions and resolve issues effectively
Communication: Clear and professional verbal and written communication skills
Problem-Solving: Capability to address customer concerns quickly and efficiently
Teamwork: Collaborative approach to working with colleagues and supporting team goals
Adaptability: Flexibility to handle changing priorities and busy environments
Reliability: Dependability and consistency in attendance and performance
Integrity: Commitment to ethical practices and compliance with company policies
Technical Aptitude: Comfortable learning and using various computer systems and technology
Career Growth Opportunities
At arenaflex, we believe in promoting from within and providing our employees with clear pathways for career advancement. As a Pharmacy Customer Service Associate, you'll gain valuable experience in healthcare retail, customer service, and pharmacy operations that can serve as a foundation for numerous career paths within our organization.
Many of our current managers and senior leaders started in entry-level positions and worked their way up through dedication and hard work. With arenaflex, you could advance to roles such as:
Senior Pharmacy Technician
Shift Lead
Store Manager
Pharmacy Manager
District Manager
Corporate Positions in Operations, Training, or Healthcare Management
We offer robust professional development programs, mentorship opportunities, and tuition assistance for those looking to further their education and advance their careers.
Work Environment and Culture
arenaflex is committed to fostering a diverse, inclusive, and supportive work environment where every team member feels valued and respected. We believe that our differences make us stronger, and we're proud to be an equal opportunity employer.
Our culture is built on core values that guide everything we do:
Patient First: We prioritize the health and well-being of our customers above all else
Innovation: We embrace new ideas and technologies to improve our services
Integrity: We conduct our business with honesty, transparency, and ethical standards
Collaboration: We work together as one team to achieve our goals
Excellence: We strive for the highest quality in everything we do
You'll find that arenaflex is more than just a workplace – it's a community where you can grow, learn, and make a meaningful difference in people's lives every day.
Compensation and Benefits
arenaflex is committed to providing competitive compensation and comprehensive benefits to support our employees' well-being and financial security.
Competitive Pay
Starting hourly rate of up to $25 per hour
Overtime pay eligibility
Annual performance reviews with potential for increases
Health and Wellness Benefits
Medical, dental, and vision insurance coverage for eligible employees
Prescription drug discounts – as a healthcare company, employees receive discounts on prescription medications and over-the-counter drugs
Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families
Wellness programs designed to promote employee health, including fitness challenges and health screenings
Financial Security
401(k) retirement savings plan with employer matching contributions
Life insurance coverage
Disability insurance
Time Off and Work-Life Balance
Paid Time Off (PTO) for holidays, vacations, and sick days
Flexible scheduling options based on job role and business needs
Employee discounts on products and services sold at arenaflex stores
Professional Development
Comprehensive training programs
Opportunities for career advancement within the company
Continuing education support
Tuition assistance for eligible employees
Why Join arenaflex?
When you join arenaflex, you become part of a legacy that spans over a century of serving communities across America. Founded in Chicago in 1901, arenaflex has grown to become one of the largest and most trusted healthcare retailers in the United States. We offer a wide range of products and services, including prescription drugs, over-the-counter medications, health and wellness products, beauty items, photo services, and more.
At arenaflex, you'll have the opportunity to:
Make a positive impact on your community by helping people access essential healthcare services
Develop valuable skills in a growing industry
Work with a diverse team of passionate professionals
Access comprehensive benefits and competitive compensation
Build a long-term career with advancement opportunities
Enjoy flexible scheduling that supports work-life balance
How to Apply
If you're ready to take the next step in your career and join a team that values excellence, integrity, and patient care, we encourage you to apply today! Visit our careers page to submit your application and learn more about this exciting opportunity.
At arenaflex, we welcome applicants from all backgrounds and experiences. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
Join arenaflex and start your journey toward a rewarding career in healthcare today!