Pharmacist, Retail Customer Care - Must Reside in RI, MA or NY (Remote)
At CVS Health, were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nations leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
Work as part of the Retail Pharmacy Customer Care Centers Patient Care Team team to ensure that each customer has a positive interaction with CVS Pharmacy. Deliver complete satisfaction by serving each customer according to Customer Care standard operating procedures and CVS Healths purpose, strategy and values.
Training Shift: Monday-Friday 9am-5:30pm; Shift following training variable, may include evenings and weekends (EST)
Customer Service
Deliver high quality services to customers, patients, store team associates, and physicians in a high-paced call center environment
Perform comprehensive medical reviews and create takeaways with action plans for CVS patients
Provide relevant clinical information to patients when necessary
Handle each call in an efficient, courteous and professional manner
Able to effectively assess and diffuse difficult situations
Escalate issues to appropriate leadership as needed
Adhere to Call Center key performance indicators at all times: secure privacy and confidentiality as required by HIPAA, company and departmental guidelines, adhere to organizational procedures, employ effective communication methods to maintain call control, document appropriate comments in patient records, act in alignment with all State Regulations and Federal Laws and have ability to interface / use required call center technology.
Operations
Effectively communicate and interact with all healthcare professionals
Participate in required call center operational meetings and training sessions
Support ongoing training and development programs for call center support staff
Ensure current licensure through timely completion of required professional development (CEs)
Demonstrate appropriate professional conduct at all times
Required Qualifications
Active Pharmacist license in state of residence
Extensive pharmacy knowledge and experience in the practice of pharmacy
Advanced problem solving and decision making skills.
Advanced knowledge of medical terminology.
Advanced collaboration and teamwork skills.
Advanced growth mindset skills (agility and developing yourself and others).
Advanced skills in execution and delivery (planning, delivering, and supporting).
Ability to consider the relative costs and benefits of potential actions to choose the most appropriate option.
Advanced digital literacy skills.
Excellent oral and written communication skills
Demonstrated ability to work as part of a high-performing team
Highly dependable and self-directed
Ability to quickly assess and adapt to constantly changing situations
5-7 years work experience
Registered Pharmacist (RPh) required
Must reside in Rhode Island, Massachusetts, or New York
Ability to obtain Pharmacist license in State of Rhode Island within 90 days of hire (candidate must obtain Rhode Island temporary Pharmacist license upon hire.)
Preferred Qualifications
Retail pharmacy experience
Practical application of pharmacy technology and call center processes and procedures preferred
Education
Pharmacy Degree (Bachelor or Doctor) required
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The Typical Pay Range For This Role Is
$55.53 - $93.08
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great Benefits For Great People
We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/26/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Apply Now
As the nations leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
Work as part of the Retail Pharmacy Customer Care Centers Patient Care Team team to ensure that each customer has a positive interaction with CVS Pharmacy. Deliver complete satisfaction by serving each customer according to Customer Care standard operating procedures and CVS Healths purpose, strategy and values.
Training Shift: Monday-Friday 9am-5:30pm; Shift following training variable, may include evenings and weekends (EST)
Customer Service
Deliver high quality services to customers, patients, store team associates, and physicians in a high-paced call center environment
Perform comprehensive medical reviews and create takeaways with action plans for CVS patients
Provide relevant clinical information to patients when necessary
Handle each call in an efficient, courteous and professional manner
Able to effectively assess and diffuse difficult situations
Escalate issues to appropriate leadership as needed
Adhere to Call Center key performance indicators at all times: secure privacy and confidentiality as required by HIPAA, company and departmental guidelines, adhere to organizational procedures, employ effective communication methods to maintain call control, document appropriate comments in patient records, act in alignment with all State Regulations and Federal Laws and have ability to interface / use required call center technology.
Operations
Effectively communicate and interact with all healthcare professionals
Participate in required call center operational meetings and training sessions
Support ongoing training and development programs for call center support staff
Ensure current licensure through timely completion of required professional development (CEs)
Demonstrate appropriate professional conduct at all times
Required Qualifications
Active Pharmacist license in state of residence
Extensive pharmacy knowledge and experience in the practice of pharmacy
Advanced problem solving and decision making skills.
Advanced knowledge of medical terminology.
Advanced collaboration and teamwork skills.
Advanced growth mindset skills (agility and developing yourself and others).
Advanced skills in execution and delivery (planning, delivering, and supporting).
Ability to consider the relative costs and benefits of potential actions to choose the most appropriate option.
Advanced digital literacy skills.
Excellent oral and written communication skills
Demonstrated ability to work as part of a high-performing team
Highly dependable and self-directed
Ability to quickly assess and adapt to constantly changing situations
5-7 years work experience
Registered Pharmacist (RPh) required
Must reside in Rhode Island, Massachusetts, or New York
Ability to obtain Pharmacist license in State of Rhode Island within 90 days of hire (candidate must obtain Rhode Island temporary Pharmacist license upon hire.)
Preferred Qualifications
Retail pharmacy experience
Practical application of pharmacy technology and call center processes and procedures preferred
Education
Pharmacy Degree (Bachelor or Doctor) required
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The Typical Pay Range For This Role Is
$55.53 - $93.08
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great Benefits For Great People
We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/26/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Apply Now