Pet Care Office Administrator
About the position We are looking for a cheerful people-person with a solid work ethic: Someone who is attentive to detail and is highly organized; a person who works well independently (and virtually) and yet someone who enjoys being a strong team member; someone with strong leadership ability as well as the ability to multi-task; someone who develops positive collaborative relationships with staff members and clients. You work with tenacity and can anticipate as well as solve problems as they arise. If this statement describes you, then please read on…. It is imperative that you are reliable, work with integrity, and can willingly support our business organization with steady and accurate attention to detail. You will be asked to: Return client/staff calls and deal with client/staff concerns or questions in a prompt and helpful manner. Be effective at working simultaneously with multiple virtual staff members and clients via phone to set up client/staff pet care reservations and initial interviews. Learn a software and billing system alongside owner and train new staff members via phone to use the system. Provide billing for the pet sits that you set up. Provide billing each month for our monthly dog walking clients. When given projects, responsibilities or assignments, you will be expected to take action with intelligence and thoroughness. Feel comfortable, confident and calm in dealing with any challenges that may arise. Give your ideas, ingenuity and know-how when you see that improvements can be made in order to create a more dynamic and efficient company. E-mail an orderly and efficient call log to business owner on Mondays by 12:30 p.m. detailing the calls that came in over the weekend. What you will get from working with us: A great working environment – your own home! A flexible schedule that can accommodate your schedule. Exciting opportunities to grow within a fast-growing company. Appreciation and gratitude for a job well done from the business owner and our human clients. Your ideas for creating greater ease and organization within the company will be taken seriously, and we will often implement them. Here are the details: Initially, this will be a part-time position, approximately 15-25 hours per week. The hours are flexible and start at 10am to 4pm. You will work from YOUR home office or our office with your own high-speed Internet connection, using e-mail and phone. Strong, professional written and verbal communication skills are required, as well as solid computer skills (Word, Excel, online web applications, etc.). You must have a very quiet home environment from which to work. This is an exciting and flexible permanent P/T job that will grow with the right person. I’d like to hire someone who has enough flexibility in his/her current work schedule to also work the occasional weekday shift as well as possible extended periods of time in the future. Responsibilities • Return client/staff calls and deal with client/staff concerns or questions in a prompt and helpful manner. • Be effective at working simultaneously with multiple virtual staff members and clients via phone to set up client/staff pet care reservations and initial interviews. • Learn a software and billing system alongside owner and train new staff members via phone to use the system. • Provide billing for the pet sits that you set up. • Provide billing each month for our monthly dog walking clients. • When given projects, responsibilities or assignments, you will be expected to take action with intelligence and thoroughness. • Feel comfortable, confident and calm in dealing with any challenges that may arise. • Give your ideas, ingenuity and know-how when you see that improvements can be made in order to create a more dynamic and efficient company. • E-mail an orderly and efficient call log to business owner on Mondays by 12:30 p.m. detailing the calls that came in over the weekend. Requirements • cheerful people-person with a solid work ethic • attentive to detail • highly organized • works well independently (and virtually) • enjoys being a strong team member • strong leadership ability • ability to multi-task • develops positive collaborative relationships with staff members and clients • reliable • work with integrity • willingly support our business organization with steady and accurate attention to detail • Strong, professional written and verbal communication skills • solid computer skills (Word, Excel, online web applications, etc.) • very quiet home environment from which to work • enough flexibility in his/her current work schedule to also work the occasional weekday shift as well as possible extended periods of time in the future Benefits • A great working environment – your own home! • A flexible schedule that can accommodate your schedule. • Exciting opportunities to grow within a fast-growing company. • Appreciation and gratitude for a job well done from the business owner and our human clients. • Your ideas for creating greater ease and organization within the company will be taken seriously, and we will often implement them. 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