Personal Loan Specialist - Las Vegas, Hybrid

Reprise Financial is on a mission to simplify the financial journey for its customers by providing accessible personal loans. The Loan Sales Specialist will engage with customers to assist them through the loan application process, ensuring a high level of service and customer satisfaction in a hybrid work environment based in Las Vegas.ResponsibilitiesWork independently in a fast-paced remote environment with management and team guidanceEffectively multitask and adapt to the demands of the role while ensuring timely and efficient serviceHandle inbound and outbound phone calls and/or emails through our dialer systemCommunicate with customers who have started the application process and are seeking additional information/assistanceEngage with customers and other departments through multiple technological channels (phone, email, chat, and in-house systems)Assess customer needs, explore all options, and introduce different types of loansGo the “extra mile” to build trust relationships, customer loyalty, and satisfaction throughout the application processHelp customers through our application processes, including:Verifying customer informationAssisting customers with uploading documents to our online portalNotating/documenting applicationsAnswering customers' questions, concerns, and objectionsPersuasively explaining the value behind our loan optionsAdhere to, operate, and maintain knowledge of Reprise Financial policies and procedures, as well as state and federal lending laws and compliance guidelinesComplete comprehensive sales training, which includes product knowledge, sales tactics, overcoming objections, and core systemsMeet and exceed monthly metrics of accountabilityStrong passion for engaging with feedback and continuous improvement, actively seeking and providing constructive feedback to enhance performance and processesSkills1-2 years of experience in a call center setting, preferably with a dialer system or handling high volume callsCustomer satisfaction orientation and sales competenciesCoachable and adaptable, with a willingness to learn and grow in a dynamic environmentKnowledge of sales/customer service techniques and principlesExcellent communication, customer service and sales skills/tacticsAbility to work in a goal-oriented environmentProficient computer skillsSelf-motivated, performance orientedAbility to adapt to changing sales scenarios and customer needsAbility to work independently in a fast-paced environmentUnderstanding credit bureau reportingBenefitsComprehensive medical, dental, and vision coverageContributions to a Health Savings Account (HSA)Access to an Employee Assistance Program (EAP) to support your mental health and overall well-being401(k) program, featuring a Safe Harbor Match (100% of the first 3% and 50% of the next 2%)Accrued time offCompany holidaysSick time3 floating holidays12-week Paid Parental LeaveMarket-driven salary and bonus opportunitiesRobust tech package designed to help you deliver your best every dayCompany OverviewAt Reprise Financial, it’s our goal to give our customers a simple and reliable way to take back their finances and get the funds they need for life’s unexpected events, emergencies, bill consolidation, home improvement and much more. It was founded in 2021, and is headquartered in Coppell, Texas, US, with a workforce of 51-200 employees. Its website is https://www.reprisefinancial.com.



Apply Now