Personal Injury Case Coordinator

Torticity is a pioneering company in legal technology, revolutionizing the personal injury law sector. They are seeking a Personal Injury Case Coordinator to manage intake, handle inquiries, and support Case Managers by ensuring accurate data entry and communication with claimants. Responsibilities Field incoming calls and messages related to personal injury claims; answer inquiries or escalate to Case Managers Open new leads in the case management system and input relevant claimant information Collect police reports, review liability, and communicate findings to Case Managers Initiate insurance claims and distribute Letters of Representation Organize and forward claimant documents to appropriate Case Managers Maintain ongoing communication with claimants via phone, email, and text Update case statuses and sub-statuses based on new information Classify and document case files accurately Provide administrative support to Case Managers, including ad-hoc requests Perform data entry and maintain databases with accuracy and compliance Skills Minimum 1 years in a personal injury-related role (law firm or bodily injury claims adjusting) Knowledge of insurance claims processes, liability review, and dispute handling Strong phone communication skills; comfortable with extended call times Ability to maintain confidentiality and adhere to HIPAA compliance standards Proficiency in Microsoft Office and adaptability to new web-based programs Demonstrated ability to work independently and collaboratively in a team setting High level of professionalism when handling sensitive information Exceptional attention to detail and organizational skills Benefits Access to medical, dental, vision, and other benefits including flexible paid time off. 1:1 Coaching and Stretch Assignments early in your career to accelerate growth Robust Learning & Development offerings to support your continuous growth A talented Peer Network for seasoned talent, providing access to a diverse and expert community Work with cutting-edge technology alongside pioneers in the legal tech industry Hyper-growth career opportunities with clear paths to advancement Access to free therapy sessions and emotional/work-life counseling Complimentary Calm subscription to support mental well-being Medical, dental, vision, and health insurance coverage Life insurance and short/long-term disability insurance Flexible Spending Accounts Comprehensive support for every unique path to parenthood 401k plan Employee Assistance Program Enjoy a hybrid work schedule, blending on-site collaboration and work-from-home days for staff within a 40-mile radius Holiday Pay, including 11 paid holidays Flexible PTO and Discretionary Time Off for balance and personal needs Company Overview Torticity offers technology-enabled outsourced services for the legal industry. It was founded in 2020, and is headquartered in Boca Raton, Florida, USA, with a workforce of 201-500 employees. Its website is