Pension Benefits Administrator

Job Description: • Triaging, researching, and responding to participant issues. (For example: eligibility, calculation detail, Plan provisions, tax and eft inquiries) • Reviewing benefit reports, including Business Requirements Document (BRD), and acting as needed • Completing payment set ups for pension annuities and lump sum payments under the direction of a senior team member • Contributing to projects with direction from a senior team member • Perform complex & non-complex research and data analysis, and provide resolution to inquiries from participants, clients and/or third parties. Provide supporting detail for research. • Acquire and relay relevant information and documentation that will be shared with plan participants/beneficiaries • Maintain knowledge of legal and regulatory changes, trends, and other developments which affect retirement benefits/Plan requirements/SPDs • Confer with team members including leadership to resolve uncommon issues • Perform other duties as assigned and comply with all policies and standards • Respond to customer inquiries, pension verifications, and form reprint requests • Work on records with missing data • Work with banking vendors to assist with participant questions and requests Requirements: • Must be at least 18 years of age • Must be able to pass a criminal background check • Strong verbal and written communication skills • Ability to navigate and work across multiple systems • Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175) • Must have the ability to connect with an ethernet cable to a modem/router • We are currently NOT hiring in the following geographies, including but not limited to: States: AK, CA, HI, MA, IL, MT & NY Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Benefits: • health insurance coverage • voluntary dental and vision programs • life and disability insurance • retirement savings plan • paid holidays • paid time off (PTO) or vacation and/or sick time Apply tot his job