PAYROLL SUPERVISOR (HYBRID-CHARLOTTE, NC)
About the position As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.Job Summary:Are you interested in leading a payroll team for a great company with amazing benefits, free food and people-first culture? If so, then this position may be right for you. Responsibilities • Supervise a Payroll Operations team in a large multi-state payroll environment • Evaluate and develop staff by implementing training and development plans and administering appraisals • Hold regular One on One meetings with team members to set expectations and raise awareness of individual performance • Assist Payroll Manager with team succession planning • Lead weekly Operations team meetings • Oversee Analysts activity and performance • Ensure team members are aware of all company and department policies • Maintain strong team environment through communication, motivation and consistent publication of metrics • Achieve service levels including call hold times, paperwork processing, and resolution of work order tickets • Facilitate compliance with the escalated issues process • Handle escalated Customer Service workorders from the field that cannot be resolved by an Analysts • Reduce volume of workorders through root analysis and preventive measure implementation • Prevent unplanned/incidental overtime • Monitor workorders to ensure all associates are complying with standard procedures, providing accurate information and excellent customer service • Review all processes on regular basis to identify opportunities for improvement in efficiency and quality, and make recommendations for improvements Requirements • Bachelor's Degree required • Payroll processing and/or high volume call center experience required • Demonstrated leadership ability, supervisory experience preferred • Demonstrated customer service focus and people skills • Ability to perform root cause analysis and implement preventive solutions • Must have a technical and a data oriented mindset • Results-driven, energetic, deadline oriented and highly resilient • Proven accomplishments in process improvements Knowledge of MicrosoftAccess, Excel, Outlook SAP experience preferred Nice-to-haves • SAP experience preferred Benefits • Medical • Dental • Vision • Life Insurance/ AD • Disability Insurance • Retirement Plan • Paid Time Off • Paid Parental Leave • Holiday Time Off (varies by site/state) • Personal Leave • Associate Shopping Program • Health and Wellness Programs • Discount Marketplace • Identity Theft Protection • Pet Insurance • Commuter Benefits • Employee Assistance Program • Flexible Spending Accounts (FSAs) Apply tot his job