Payments & Records Operations Specialist - Hybrid

Zing Credit Union is committed to creating a supportive workplace where employees can grow. They are seeking a Payments & Records Operations Specialist to manage records and support payment operations, ensuring compliance and a seamless member experience. Responsibilities Scan, index, and maintain records in compliance with retention policies and regulatory requirements Process returned mail and prepare records for secure off-site storage Support digital banking operations, including mobile deposits and wire transfers Respond to online banking inquiries and assist with member-related requests Assist with card services, fraud monitoring, and dispute support Audit and upload loan and account documentation Support quality assurance processes and internal compliance efforts Partner with internal teams to fulfill document and record requests Skills High School Diploma or GED required Strong attention to detail and organization Ability to multitask in a fast-paced environment Excellent communication and problem-solving skills High level of integrity and confidentiality Familiarity with financial services operations or willingness to learn 1–3 years of experience in financial services, operations, or similar role preferred Basic understanding of regulatory/compliance environments is a plus Comfortable using Microsoft Office and learning new systems Benefits Tuition reimbursement 2-week onboarding program Paid birthday off Company outings Potlucks Festive holiday parties Volunteer opportunities Company Overview Zing Credit Union is a financial cooperative union offering financial, education, and mentorship services. It was founded in 1934, and is headquartered in Denver, Colorado, USA, with a workforce of 51-200 employees. Its website is