Patient Services Representative- Full Time
About the position
The Patient Services Specialist is responsible for scheduling appointments and directing incoming calls for all office locations.
Responsibilities
• Answer incoming calls from patients
• Schedule patient appointments for all St. Luke’s office locations
• Direct or redirect calls to appropriate departments
• Answer patient questions regarding St. Luke’s
• Address and record patient concerns in a professional manner
• Gather patient information required for appointments
• Participate in continuing education opportunities held at St. Luke’s
• Other duties as assigned by management
Requirements
• Ability to maintain the confidentiality of private information
• Ability to work in a high call volume environment
• Friendly demeanor and positive attitude
• Knowledge of medical terminology
• Ability to answer phones
• Basic computer skills
• Able to develop good customer relationships with a focus on achieving customer satisfaction
• High school diploma or GED
Nice-to-haves
• Call center experience
Benefits
• Medical
• Dental
• Vision
• Life Insurance
• 401(k) with Employer Match
• Paid Time Off
• Holiday Pay
• Opportunity to build a career with a longstanding, reputable organization
• Leadership and Career Advancement opportunities
• Competitive wages and certification bonuses
• Monday – Friday work week
• Weekends and Holidays off
Apply tot his job
Apply To this Job
The Patient Services Specialist is responsible for scheduling appointments and directing incoming calls for all office locations.
Responsibilities
• Answer incoming calls from patients
• Schedule patient appointments for all St. Luke’s office locations
• Direct or redirect calls to appropriate departments
• Answer patient questions regarding St. Luke’s
• Address and record patient concerns in a professional manner
• Gather patient information required for appointments
• Participate in continuing education opportunities held at St. Luke’s
• Other duties as assigned by management
Requirements
• Ability to maintain the confidentiality of private information
• Ability to work in a high call volume environment
• Friendly demeanor and positive attitude
• Knowledge of medical terminology
• Ability to answer phones
• Basic computer skills
• Able to develop good customer relationships with a focus on achieving customer satisfaction
• High school diploma or GED
Nice-to-haves
• Call center experience
Benefits
• Medical
• Dental
• Vision
• Life Insurance
• 401(k) with Employer Match
• Paid Time Off
• Holiday Pay
• Opportunity to build a career with a longstanding, reputable organization
• Leadership and Career Advancement opportunities
• Competitive wages and certification bonuses
• Monday – Friday work week
• Weekends and Holidays off
Apply tot his job
Apply To this Job