Patient Services Associate/Assistant (Facial Cosmetics) - Brighton Center for Specialty Care
About the position
The Patient Services Associate/Assistant at the Brighton Center for Specialty Care is responsible for frontline interaction with patients and families, performing clerical functions in a busy outpatient clinic setting. This role emphasizes high-quality medical care, excellent customer service, and a commitment to patient-centered experiences. The individual will support the Facial Cosmetic Clinic by ensuring efficient operations and a positive experience for patients and staff alike.
Responsibilities
• Provide general clerical support in a fast-paced, high-volume patient care environment.
• Deliver exceptional customer service to patients, families, providers, and team members.
• Assist patients and families with check-in and check-out services.
• Gather and verify patient demographics, insurance, and other pertinent information.
• Prepare, maintain, and update forms, consents, and questionnaires.
• Collect co-pays, account payments, prepare charge tickets, and reconcile cash collections.
• Schedule and coordinate patient appointments, tests, and consults accurately and timely.
• Manage MiChart in-basket notes and front-end work queues.
• Confirm, notify, and remind patients of appointments and changes.
• Collaborate with nursing teams, providers, medical assistants, and call center staff to enhance patient care and experience.
• Provide support and coverage to other clerical areas as needed.
Requirements
• High School Diploma or GED.
• Exemplary interpersonal, communication, and customer service skills.
• Cheerful and energetic individual with a positive and professional attitude.
• Ability to work as part of a team and take direction while managing clinic needs in a fast-paced environment.
• Strong attention to detail, multitasking, accountability, and follow-through abilities.
• Demonstrated effective verbal, written, and information technology communication skills.
• Proven ability to work well under pressure and maintain excellent attendance and reliability.
Nice-to-haves
• Knowledge of check-in, check-out, and outpatient scheduling utilizing MiChart (EPIC-Cadence) system.
• Clerical experience and medical terminology knowledge.
• Experience working within a large, complex healthcare setting.
• Familiarity with Michigan Medicine's electronic health record setting.
• Knowledge of university policies and procedures.
Benefits
• Flexible scheduling options based on clinic needs.
• Opportunities for professional development and training.
Apply Now
Apply Now
The Patient Services Associate/Assistant at the Brighton Center for Specialty Care is responsible for frontline interaction with patients and families, performing clerical functions in a busy outpatient clinic setting. This role emphasizes high-quality medical care, excellent customer service, and a commitment to patient-centered experiences. The individual will support the Facial Cosmetic Clinic by ensuring efficient operations and a positive experience for patients and staff alike.
Responsibilities
• Provide general clerical support in a fast-paced, high-volume patient care environment.
• Deliver exceptional customer service to patients, families, providers, and team members.
• Assist patients and families with check-in and check-out services.
• Gather and verify patient demographics, insurance, and other pertinent information.
• Prepare, maintain, and update forms, consents, and questionnaires.
• Collect co-pays, account payments, prepare charge tickets, and reconcile cash collections.
• Schedule and coordinate patient appointments, tests, and consults accurately and timely.
• Manage MiChart in-basket notes and front-end work queues.
• Confirm, notify, and remind patients of appointments and changes.
• Collaborate with nursing teams, providers, medical assistants, and call center staff to enhance patient care and experience.
• Provide support and coverage to other clerical areas as needed.
Requirements
• High School Diploma or GED.
• Exemplary interpersonal, communication, and customer service skills.
• Cheerful and energetic individual with a positive and professional attitude.
• Ability to work as part of a team and take direction while managing clinic needs in a fast-paced environment.
• Strong attention to detail, multitasking, accountability, and follow-through abilities.
• Demonstrated effective verbal, written, and information technology communication skills.
• Proven ability to work well under pressure and maintain excellent attendance and reliability.
Nice-to-haves
• Knowledge of check-in, check-out, and outpatient scheduling utilizing MiChart (EPIC-Cadence) system.
• Clerical experience and medical terminology knowledge.
• Experience working within a large, complex healthcare setting.
• Familiarity with Michigan Medicine's electronic health record setting.
• Knowledge of university policies and procedures.
Benefits
• Flexible scheduling options based on clinic needs.
• Opportunities for professional development and training.
Apply Now
Apply Now