Patient Service Representative

Quantum Health is an independent healthcare navigation organization headquartered in Central Ohio, dedicated to making healthcare simpler and more effective for its members. As a Patient Service Representative, you will assist members with their healthcare journey by answering questions about benefits, claims, and provider options, while also identifying cost-saving opportunities and advocating for necessary services.ResponsibilitiesResolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely mannerShow empathy and support to members during difficult healthcare situationsProvide clear guidance on healthcare plans, billing, and provider optionsAdvocate for members by coordinating with providers and insurers to remove barriers to careWork collaboratively with internal teams to ensure accurate and seamless serviceMeet performance goals while continuously learning and developing expertise in healthcare navigationAll other duties as assignedSkillsHigh School Diploma or General Education Development (GED) equivalent requiredCustomer-Focused Mindset: Passion for helping others and ensuring a positive experience for membersProblem-Solving Skills: Ability to think critically, use available resources, and adapt to evolving challengesStrong Communication: Comfortable handling phone conversations and emails professionally and efficientlyTech Savvy: Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficientlyAccountability & Dependability: A consistent, reliable presence with a commitment to meeting work schedule expectations and a commitment to working within Quantum Health's policies, values and ethics, and protect the sensitive data entrusted to usGrowth-Oriented Attitude: Eagerness to learn, take on new challenges, and develop professionally within the healthcare industryCollege coursework or degree is a plusBenefitsFlexible wellness programsAdditional leave policiesComprehensive benefits designed to support work-life balanceCompany OverviewQuantum Health provides advocacy and support for employee benefits and healthcare management. It was founded in 1999, and is headquartered in Columbus, Ohio, USA, with a workforce of 1001-5000 employees. Its website is http://quantum-health.com.



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