Patient Relations Rep REMOTE
Job Description
(Full Time, Remote...
A Patient Relations Rep assists patients and clinics with inquiries.
A Patient Relations Rep at Community Health Systems, youll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including health insurance, flexible scheduling, 401k and student loan repayment programs.
Requirements:
Education: High school diploma or general education degree (GED)
Experience: 2 years experience resolving patient concerns including a general knowledge of insurance billing requirements and account follow-up procedures; or equivalent combination of education and experience
Computer Skills: To perform this job successfully, an individual must have knowledge of general computer applications and practice management systems
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
About the Opportunity: Include the following. Other duties may be assigned.
Answers patient inquiries regarding accounts and responds to voicemails within 2 Business Days
Processes received mail within timely manner (2 Business Days)
Processes and posts credit card payments daily in accordance with policy
Verifies insurance coverage as communicated by the patient prior to adding coverage in the Athena software and sets the claim for rebilling
Establishes payment arrangements according to policy(s) as requested
Closes Payment/Deposit batches daily/monthly as requested
Logs calls in Ticketing System for both inbound and outbound calls
This is a remote position
Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Collects and researches data; Uses intuition and experience to complement data
Customer Service - Responds promptly to customer needs
Interpersonal Skills - Maintains confidentiality of all patient information and company documents
Oral Communication - Listens and gets clarification; Responds well to questions
Written Communication - Able to read and interpret written information
Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position
Quality - Demonstrates accuracy and thoroughness
Quantity - Meets productivity standards
Adaptability - Adapts to changes in the work environment
Attendance/Punctuality - Is consistently at work and on time
We know its not just about finding a job. Its about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.
Community Health Systems is one of the nations leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.
Physician Practice Support (PPS) is a wholly owned subsidiary of Community Health Systems (CHS
Apply Now
(Full Time, Remote...
A Patient Relations Rep assists patients and clinics with inquiries.
A Patient Relations Rep at Community Health Systems, youll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including health insurance, flexible scheduling, 401k and student loan repayment programs.
Requirements:
Education: High school diploma or general education degree (GED)
Experience: 2 years experience resolving patient concerns including a general knowledge of insurance billing requirements and account follow-up procedures; or equivalent combination of education and experience
Computer Skills: To perform this job successfully, an individual must have knowledge of general computer applications and practice management systems
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
About the Opportunity: Include the following. Other duties may be assigned.
Answers patient inquiries regarding accounts and responds to voicemails within 2 Business Days
Processes received mail within timely manner (2 Business Days)
Processes and posts credit card payments daily in accordance with policy
Verifies insurance coverage as communicated by the patient prior to adding coverage in the Athena software and sets the claim for rebilling
Establishes payment arrangements according to policy(s) as requested
Closes Payment/Deposit batches daily/monthly as requested
Logs calls in Ticketing System for both inbound and outbound calls
This is a remote position
Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Collects and researches data; Uses intuition and experience to complement data
Customer Service - Responds promptly to customer needs
Interpersonal Skills - Maintains confidentiality of all patient information and company documents
Oral Communication - Listens and gets clarification; Responds well to questions
Written Communication - Able to read and interpret written information
Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position
Quality - Demonstrates accuracy and thoroughness
Quantity - Meets productivity standards
Adaptability - Adapts to changes in the work environment
Attendance/Punctuality - Is consistently at work and on time
We know its not just about finding a job. Its about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.
Community Health Systems is one of the nations leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.
Physician Practice Support (PPS) is a wholly owned subsidiary of Community Health Systems (CHS
Apply Now