Patient Qualification Specialist- Remote M-F 10:30am- 7pm EST
About the position At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. The Individual Contributor will provide excellent customer service and product information, solutions and relevant details to patients and providers. Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued and more connected with Apria. Responsibilities • Evangelize our customers and turn our disgruntled patients into our biggest fans. • Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences. • Critically problem-solve complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures. • Proactively create a better patient experience. • Be a champion of the employee experience and drive our unique company culture. • Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture. • Responsible for supporting hundreds of local branch offices across the country by reviewing new patients orders and documentation submitted by referral sources in order to obtain required documentation and clinical requirements of individual health insurance plans. • Requests health plan authorizations/information as required; either electronically or verbally. • Demonstrates an ability to develop business relationships within the field leadership through close collaboration, partnership, engagement and communication. • Performs other duties as required. Requirements • High school degree or equivalent. • 1-3 years' experience in healthcare/health insurance industry desired. • Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word. • English (reading, writing, verbal). • Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data. Nice-to-haves • Patient-Focused: You start with the patient and work backwards. • Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities. • Collaborative: You love teamwork and work well across functions and groups. • An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. • Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others. • Relationship Builder: You excel in getting people involved and building a network of contacts. Benefits • Medical, dental, and vision insurance, available on first working day. • 401(k), eligibility after one year of service. • Employee stock purchase plan. • Tuition reimbursement. Apply tot his job