Patient Financial Services Single Billing Office Liaison Remote

AdventHealth Corporate All the benefits and perks you need for you and your family: • Benefits from Day One • Career Development • Whole Person Wellbeing Resources • Mental Health Resources and Support Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Shift : Monday-Friday Job Location : Remote The role you will contribute: The SBO (Single Billing Office) Liaison position will primarily serve as contact between the SBO and CBO (Central Billing Office). The PFS SBO Liaison will be responsible for the management of, Customer Support, incoming phone calls, customer inquiries and returned mail. Under the direction of the PFS Operations Manager and SBO, will be responsible for handling all functions relative to these areas. Responsible for providing support and service to all AH Facilities in the MidAmerica Region. Remote work ability as needed and approved by manager. The value you will bring to the team: Act as liaison between SBO and all patients that contact CBO for information or actions on Epic related accounts. Research and resolve Customer Support inquires, updates, bill requests, or complaints from the consumer, SBO, or directly from the facilities in our region. Follow through with appropriate facility, department, or SBO to ensure issues are resolved in a timely manner. Collect payments for Epic and CPA accounts, provide receipts as necessary and forward information to the CCP (AH Corporate Cash Posting) team or the SBO. Process and distribute patient payments, insurance payments, and VCC (Virtual Credit Cards) as necessary. Return patient phone calls in response to messages or requests timely from the Consumer Experience Center, Risk Management, Patient Experience, Consumer Access, or any departments from the facility. Assist with establishing payment arrangement for customer balances and the setup required in the Patient Accounting System ). Responsible to process return mail for both Epic and Cerner accounts Assist in the processing of attorney request for information or itemized statements. Scan and upload document into patient account and notify the SBO. Scan attorney mail, bankruptcies, and death certificates to CPA and/or Epic and distribute documents as necessary. Upon receipt of request with signed patient release form, print and mail itemized statements & UB04's as requested. Forward applicable medical record requests to Health Information Management Dept (CIOX). Assist PFS Insurance Follow-Up representative or SBO Charity representative as directed by PFS Operations Manager whenever required. Receive subpoenas from Court Process Servers via hand delivery and scan them into CPA and/or Epic and distribute as necessary. Responsible for all incoming faxes through Cypress. Will coordinate with the SBO and facilities as necessary. Provide support as necessary for all Cerner and/or Epic accounts that need to be reviewed, updated, and/or processed. Assist PFS Operations Manager with reviewing, researching, and processing audits. Qualifications The expertise and experiences you'll need to succeed: High School Grad or Equiv Required 2+ Related Experience Required

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