Patient Financial Services Phone Representative

The University of Texas at Austin is hiring a Patient Financial Services Phone Representative for the Dell Medical School. This role involves managing patient accounts, ensuring accurate billing and collections, and providing excellent customer service to patients and their families.ResponsibilitiesHandle patient inquiries regarding billing and account statusVerify patient insurance eligibility and benefitsProcess payments and set up payment plansGenerate and send patient statementsFollow up on unpaid claims and outstanding balancesCoordinate with insurance companies to resolve claim issuesProvide excellent customer service to patients and their familiesExplain billing processes and insurance coverageAddress patient concerns and escalating issues as neededAccurately enter patient information into the billing systemMaintain detailed records of all interactions and transactionsPrepare reports on account statuses and collectionsEnsure compliance with HIPAA and other regulatory requirementsMaintain patient confidentiality and data securityParticipate in training on compliance and privacy policiesSkillsHigh School Diploma/GEDAt least 1 year(s) of experience in Healthcare billing or customer serviceRelevant education and experience may be substituted as appropriateAssociate's Degree in healthcare administration or related fieldAt least 3 year(s) of experience in revenue cycle management or medical billingCertified Revenue Cycle Representative (CRCR) from HFMABenefitsRetirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.Company OverviewThe University of Texas at Austin is one of the largest public universities in the United States. It was founded in 1922, and is headquartered in Austin, Texas, USA, with a workforce of 10001+ employees. Its website is http://www.mccombs.utexas.edu.



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