Patient Financial Navigator I Procedures and Admissions

OSF HealthCare is dedicated to providing a comprehensive total rewards package for its Mission Partners. The Patient Financial Navigator ensures accurate patient medical records and provides financial education and assistance regarding patients' financial responsibilities and options. Responsibilities Ensure that each patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor, and registration precision in a manner which the patient understands the services they are receiving, their financial responsibilities for the services provided, and expectations of them pre and post service Provide financial education to patients to provide clarity regarding their estimated out of pocket expenses and assistance with bill pay options Determine a patient's payer source including, but not limited to, obtaining authorization from the payer which includes identifying if services need an authorization, referral, or pre-determination as well as if the procedure is a covered benefit, if the payer is out of network, and be able to assist the patient who has questions on an existing bill or invoice Communicate clearly and concisely, both verbally and in writing, with peers, supervisors, payors, physicians, patients, and other departments Skills Associate's Degree and one year of customer service/relations experience; or High School Diploma and 2 years' experience in a call center, healthcare, and/or public health setting Excellent interpersonal and communication skills Solid computer skills, including proficiency with Microsoft software Strong analytical and problem solving skills, with the ability to be detail oriented Bachelor's Degree in Business Administration or Healthcare related field Experience in patient registration, patient accounts, patient finance, insurance benefits, financial assistance programs, public health, social services, or other community based background Experience in medical billing, including working with insurance companies, third party administrators and collections with emphasis on customer phone contact Advanced knowledge of CTP4, ICD 10, HCPCS and modifiers Knowledge of medical terminology Company Overview OSF Healthcare is an air transportation company that offers helicopter air-medical transportation services. It was founded in 1877, and is headquartered in Peoria, Illinois, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship OSF HealthCare has a track record of offering H1B sponsorships, with 59 in 2025, 63 in 2024, 71 in 2023, 45 in 2022, 38 in 2021, 22 in 2020. Please note that this does not guarantee sponsorship for this specific role.