Patient Experience Specialist Scheduling Reg Ref Mgmt I
About the position
The Patient Experience Specialist Scheduling Reg Ref Mgmt I at Catholic Health Systems is a full-time position that plays a crucial role in representing the organization to its consumers. The primary responsibility of this role is to provide exceptional customer service in a friendly, positive, and effective manner. The specialist is expected to anticipate and meet the needs of consumers while treating all individuals with dignity and respect. This position involves handling calls and inquiries in the Contact Center, ensuring that all patient inquiries are addressed and resolved compassionately and promptly. The specialist must maintain a comprehensive understanding of Catholic Health's service offerings, workflows, and the technologies used in the contact center to perform their duties effectively. In addition to direct patient interaction, the Patient Experience Specialist collaborates with various teams, including Clinical Teams, Revenue Cycle Teams, and IT associates, to ensure a seamless experience for patients. The role requires a commitment to high performance and continuous improvement, as well as the ability to work variable schedules. After successfully completing a probationary period, there is a hybrid work-from-home option available, allowing for flexibility in the work environment. The position is structured around a Monday to Friday schedule, with working hours from 7 AM to 5 PM, and may involve varied shifts. Overall, the Patient Experience Specialist is integral to enhancing patient satisfaction and ensuring that the services provided by Catholic Health meet the highest standards of quality and performance.
Responsibilities
• Handle calls and inquiries into the Contact Center.
,
• Ensure all patient inquiries are addressed and resolved in a compassionate and timely manner.
,
• Maintain a working knowledge of Catholic Health service offerings and workflows.
,
• Collaborate with Clinical Teams, Revenue Cycle Teams, and IT associates.
,
• Provide exceptional customer service to consumers.
,
• Anticipate and meet the needs of consumers effectively.
,
• Demonstrate excellent active listening skills during interactions with patients.
,
• Maintain a neat and professional appearance.
Requirements
• High school diploma or equivalent required.
,
• Customer service experience preferred.
,
• Knowledge of healthcare and medical terminology preferred.
,
• Experience in contact centers preferred.
,
• Basic customer service skills and empathy while interacting with patients.
,
• Excellent time management, organizational, and problem-solving skills.
,
• Strong oral and written communication skills.
,
• Ability to work well with computers and possess good typing skills, at a speed of 45 words per minute, at minimum.
,
• Demonstrate a personal commitment to promoting high performance and continuous improvement.
Nice-to-haves
• Experience in a healthcare setting.
,
• Familiarity with contact center technologies.
Benefits
• Work from home option after successful completion of probationary period.
Apply Now
The Patient Experience Specialist Scheduling Reg Ref Mgmt I at Catholic Health Systems is a full-time position that plays a crucial role in representing the organization to its consumers. The primary responsibility of this role is to provide exceptional customer service in a friendly, positive, and effective manner. The specialist is expected to anticipate and meet the needs of consumers while treating all individuals with dignity and respect. This position involves handling calls and inquiries in the Contact Center, ensuring that all patient inquiries are addressed and resolved compassionately and promptly. The specialist must maintain a comprehensive understanding of Catholic Health's service offerings, workflows, and the technologies used in the contact center to perform their duties effectively. In addition to direct patient interaction, the Patient Experience Specialist collaborates with various teams, including Clinical Teams, Revenue Cycle Teams, and IT associates, to ensure a seamless experience for patients. The role requires a commitment to high performance and continuous improvement, as well as the ability to work variable schedules. After successfully completing a probationary period, there is a hybrid work-from-home option available, allowing for flexibility in the work environment. The position is structured around a Monday to Friday schedule, with working hours from 7 AM to 5 PM, and may involve varied shifts. Overall, the Patient Experience Specialist is integral to enhancing patient satisfaction and ensuring that the services provided by Catholic Health meet the highest standards of quality and performance.
Responsibilities
• Handle calls and inquiries into the Contact Center.
,
• Ensure all patient inquiries are addressed and resolved in a compassionate and timely manner.
,
• Maintain a working knowledge of Catholic Health service offerings and workflows.
,
• Collaborate with Clinical Teams, Revenue Cycle Teams, and IT associates.
,
• Provide exceptional customer service to consumers.
,
• Anticipate and meet the needs of consumers effectively.
,
• Demonstrate excellent active listening skills during interactions with patients.
,
• Maintain a neat and professional appearance.
Requirements
• High school diploma or equivalent required.
,
• Customer service experience preferred.
,
• Knowledge of healthcare and medical terminology preferred.
,
• Experience in contact centers preferred.
,
• Basic customer service skills and empathy while interacting with patients.
,
• Excellent time management, organizational, and problem-solving skills.
,
• Strong oral and written communication skills.
,
• Ability to work well with computers and possess good typing skills, at a speed of 45 words per minute, at minimum.
,
• Demonstrate a personal commitment to promoting high performance and continuous improvement.
Nice-to-haves
• Experience in a healthcare setting.
,
• Familiarity with contact center technologies.
Benefits
• Work from home option after successful completion of probationary period.
Apply Now