Patient Experience Navigator, Internal Medicine

Mass General Brigham is a not-for-profit organization focused on advancing patient care, research, and community service. They are seeking a full-time Patient Experience Navigator to provide administrative support and enhance patient experiences in their Internal Medicine practice. The role involves both onsite and remote responsibilities, including scheduling, phone support, and administrative tasks across multiple sites. Responsibilities Prepare reports, meeting minutes and correspondence Create and edit documents, spreadsheets and presentations Manage schedules, arrange appointments and itineraries Coordinate meetings, travel, conference calls, and complete expense reports Answer and transfer phone calls May perform transcription and proofread and edit literature, prepare applications for department Remain knowledgeable of business unit policies May make contacts of a sensitive, complex, and confidential nature Completes routine tasks under moderate supervision Performs other duties as assigned Complies with all policies and standards Skills Strong customer service skills Genuine passion for patient care Benefits Comprehensive benefits Career advancement opportunities Differentials Premiums and bonuses Recognition programs designed to celebrate your contributions and support your professional growth Company Overview Mass General Brigham specializes in providing medical treatments and health diagnostics services. It was founded in 1994, and is headquartered in Somerville, Massachusetts, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Mass General Brigham has a track record of offering H1B sponsorships, with 77 in 2025, 61 in 2024, 93 in 2023, 70 in 2022, 80 in 2021, 29 in 2020. Please note that this does not guarantee sponsorship for this specific role.