Patient Experience Agent (Remote/Part-Time)
Job Title: Patient Experience Agent Part-Time
About Us...
First Stop Health provides care that people love®with our convenient, high-quality and confidential virtual care solutions Telemedicine, Virtual Mental Health and Virtual Primary Care. We help our patients save time and money through compassionate care thats available 24/7 via app, website or phone.
First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided.
First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrate the company's commitment to employee financial well-being. The FSH membership benefit is another added perk for employees and provides Virtual Urgent Care, Virtual Mental Health, and Virtual Primary Care from their very first day!
Job Description:
First Stop Health is seeking an experienced, innovative and detail-oriented Patient Experience Agent who will provide outstanding customer support to our members. Join an innovative 2x Inc 500 telemedicine leader with the mission to make healthcare more affordable and accessible for people.
The schedule is approximately 24-28 hours per week. The ideal candidate is available to work a variety of shifts during weekdays and weekends. Afternoon, evening, and weekend availability is required.
We need someone with flexible availability to cover day and evening shifts during the week and weekend. We schedule a mix of short (approximately 4 hours) and longer shifts (up to 10 hours)
We are specifically looking for someone with availability between 5 am and 11 pm CT
The first few months of coverage will be working on our phone intake team
Responsibilities:
Providing our members with a fantastic customer service experience
Taking calls from our members and completing intake process
Exceptional verbal and written communication skills
Excellent organizational and interpersonal skills
Ability to work independently in a deadline-oriented environment
Advanced level computer skills in Microsoft Office
Some college courses completed
Bilingual (Spanish) a plus
Maintain and improve processes by following standards, policies and procedures, as well as recommending new approaches
Stay informed on related industry trends, news stories sand the competitive landscape
Requirements:
2+ years of experience engaging with (and wowing) customers
Experience in a call center setting or medical office preferred
Exceptional verbal and written communication skills
Excellent organizational and interpersonal skills
Ability to work independently in a deadline-oriented environment
Advanced level computer skills in Microsoft Office
Some college courses completed is preferred, HS diploma or GED required
Bilingual (Spanish) a plus
FSH is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of color and other historically underrepresented groups tend to only apply to jobs in which they meet all of the job requirements. Unsure if you check every box? Apply. Wed love to consider your unique experiences and how you could make First Stop Health even better
Apply Now
About Us...
First Stop Health provides care that people love®with our convenient, high-quality and confidential virtual care solutions Telemedicine, Virtual Mental Health and Virtual Primary Care. We help our patients save time and money through compassionate care thats available 24/7 via app, website or phone.
First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided.
First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrate the company's commitment to employee financial well-being. The FSH membership benefit is another added perk for employees and provides Virtual Urgent Care, Virtual Mental Health, and Virtual Primary Care from their very first day!
Job Description:
First Stop Health is seeking an experienced, innovative and detail-oriented Patient Experience Agent who will provide outstanding customer support to our members. Join an innovative 2x Inc 500 telemedicine leader with the mission to make healthcare more affordable and accessible for people.
The schedule is approximately 24-28 hours per week. The ideal candidate is available to work a variety of shifts during weekdays and weekends. Afternoon, evening, and weekend availability is required.
We need someone with flexible availability to cover day and evening shifts during the week and weekend. We schedule a mix of short (approximately 4 hours) and longer shifts (up to 10 hours)
We are specifically looking for someone with availability between 5 am and 11 pm CT
The first few months of coverage will be working on our phone intake team
Responsibilities:
Providing our members with a fantastic customer service experience
Taking calls from our members and completing intake process
Exceptional verbal and written communication skills
Excellent organizational and interpersonal skills
Ability to work independently in a deadline-oriented environment
Advanced level computer skills in Microsoft Office
Some college courses completed
Bilingual (Spanish) a plus
Maintain and improve processes by following standards, policies and procedures, as well as recommending new approaches
Stay informed on related industry trends, news stories sand the competitive landscape
Requirements:
2+ years of experience engaging with (and wowing) customers
Experience in a call center setting or medical office preferred
Exceptional verbal and written communication skills
Excellent organizational and interpersonal skills
Ability to work independently in a deadline-oriented environment
Advanced level computer skills in Microsoft Office
Some college courses completed is preferred, HS diploma or GED required
Bilingual (Spanish) a plus
FSH is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of color and other historically underrepresented groups tend to only apply to jobs in which they meet all of the job requirements. Unsure if you check every box? Apply. Wed love to consider your unique experiences and how you could make First Stop Health even better
Apply Now