Patient Engagement Partner
Job Description: • Answers incoming calls and performs scheduling, rescheduling, or canceling appointments • Determines how requests should be handled and coordinates services • Verifies and updates patient demographic and insurance information • Creates a positive patient experience by resolving issues at the time of the call • Manages and works referral work queues during high volume times • Actively participates in problem resolution as a team member • Escalates scheduling or insurance issues as needed • Meets productivity, schedule adherence, and quality standards Requirements: • High School diploma or equivalent required • Previous general computer experience with data entry required • Minimum 1-2 years of demonstrated customer service excellence in a contact center preferred • Previous healthcare experience with medical terminology preferred • Previous experience with electronic medical record (EMR) preferred Benefits: • Health insurance • Flexible working hours • Professional development opportunities Apply tot his job