Patient Coordinator Manager / Call Center
TeamHealth is named among the Top 150 Places to Work in Healthcare by Becker's Hospital Review. Newsweek Magazine recognizes TeamHealth as one of the greatest workplaces for diversity, 2024
AccessNurse is the premier provider of medical call center solutions, including 24/7 telephone nurse triage, and answering services. In business since 1996, AccessNurse serves more than 20,000 providers and practices, along with health care systems, health plans and Federally Qualified Health Centers (FQHCs) across the country. AccessNurse is a TeamHealth Company.
The schedule for this position is 3:00pm-11:00pm Monday-Friday
Overview
The Patient Coordinator Manager provides support for clinical objectives set forth by operations, quality, and training. This position participates in Patient Coordinator duties, Lead Patient Coordinator, quality monitoring, and training functions. The Patient Coordinator Manager reports to the Director of Nonclinical Services with additional oversight by the VP of Operations.
Essential Functions
Uphold and support the mission, objectives and policies of the TeamHealth Medical Call Center
Responsible for meeting all essential functions of Patient Coordinator and Lead Patient Coordinator roles
Maintain expertise in TeamHealths call handling applications and Training programs
Active involvement with the PC Training Program and Quality initiatives as needed
Facilitates positive communication with all departments and team members
Maintains current expertise in all company and client systems to function as a Patient Coordinator or Lead Patient Coordinator as required
Understands the operations and policies of the Medical Call Center services
Participates in leadership meetings as assigned
Attend and participate in staff meetings
Identifies staffing needs and ensures that the day, evening, and/or night shifts are adequately covered
Flexibility in scheduling/availability to fill-in as additional staff when needed
Required to cover on-call on a rotating basis and holidays
Responsible for Patient Coordinator productivity metrics within the budgetary guidelines set by administration
In conjunction with the Director of Nonclinical Services, writes and conducts staff disciplinary actions when needed
Addresses issues identified by quality improvement monitoring with involved staff and assists with any corrective action plan
Job Qualifications:
Associates Degree or higher preferred
Two years of call center or equivalent experience meeting quality and productivity standards preferred
Two years of previous management experience in demanding environment preferred
Strong conflict resolution skills required
Strong communication (both oral and written) and interpersonal skills
Ability to teach and motivate staff
* Knowledge and Abilities:
This is a multispecialty role and requires the ability to communicate with all levels of call center personnel, patients, physicians, coworkers, staff and medical service providers
Strong ability to communicate effectively both verbally and in writing; thoughts are logical and clearly expressed
Detail oriented
Ability to recognize and deal with priorities effectively
Understand and uphold the call center policies and procedures
Highly effective leadership and effective problem solver
Excellent organizational abilities and documentation skills
Can make independent decisions using critical thinking skills
Must be able to work well under stress and relate to the public, staff, nurses and physicians in a professional manner
Apply Now
AccessNurse is the premier provider of medical call center solutions, including 24/7 telephone nurse triage, and answering services. In business since 1996, AccessNurse serves more than 20,000 providers and practices, along with health care systems, health plans and Federally Qualified Health Centers (FQHCs) across the country. AccessNurse is a TeamHealth Company.
The schedule for this position is 3:00pm-11:00pm Monday-Friday
Overview
The Patient Coordinator Manager provides support for clinical objectives set forth by operations, quality, and training. This position participates in Patient Coordinator duties, Lead Patient Coordinator, quality monitoring, and training functions. The Patient Coordinator Manager reports to the Director of Nonclinical Services with additional oversight by the VP of Operations.
Essential Functions
Uphold and support the mission, objectives and policies of the TeamHealth Medical Call Center
Responsible for meeting all essential functions of Patient Coordinator and Lead Patient Coordinator roles
Maintain expertise in TeamHealths call handling applications and Training programs
Active involvement with the PC Training Program and Quality initiatives as needed
Facilitates positive communication with all departments and team members
Maintains current expertise in all company and client systems to function as a Patient Coordinator or Lead Patient Coordinator as required
Understands the operations and policies of the Medical Call Center services
Participates in leadership meetings as assigned
Attend and participate in staff meetings
Identifies staffing needs and ensures that the day, evening, and/or night shifts are adequately covered
Flexibility in scheduling/availability to fill-in as additional staff when needed
Required to cover on-call on a rotating basis and holidays
Responsible for Patient Coordinator productivity metrics within the budgetary guidelines set by administration
In conjunction with the Director of Nonclinical Services, writes and conducts staff disciplinary actions when needed
Addresses issues identified by quality improvement monitoring with involved staff and assists with any corrective action plan
Job Qualifications:
Associates Degree or higher preferred
Two years of call center or equivalent experience meeting quality and productivity standards preferred
Two years of previous management experience in demanding environment preferred
Strong conflict resolution skills required
Strong communication (both oral and written) and interpersonal skills
Ability to teach and motivate staff
* Knowledge and Abilities:
This is a multispecialty role and requires the ability to communicate with all levels of call center personnel, patients, physicians, coworkers, staff and medical service providers
Strong ability to communicate effectively both verbally and in writing; thoughts are logical and clearly expressed
Detail oriented
Ability to recognize and deal with priorities effectively
Understand and uphold the call center policies and procedures
Highly effective leadership and effective problem solver
Excellent organizational abilities and documentation skills
Can make independent decisions using critical thinking skills
Must be able to work well under stress and relate to the public, staff, nurses and physicians in a professional manner
Apply Now