Patient Care Customer Service Representative - Evenings & Weekends (100% Remote Opportunity with Competitive Pay & Benefits)

Join Our Team: Shape the Future of Healthcare with Rotech Healthcare Inc. At Rotech Healthcare Inc., we're dedicated to empowering patients to manage their health and treatment at home. As a national leader in providing medical equipment and services, we're committed to delivering high-quality products and outstanding customer care through our hundreds of locations across 45 states. We're now seeking a dedicated Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY, working remotely from the comfort of your own home. About Our Company Rotech Healthcare Inc. is a trusted provider of ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Our mission is to help patients lead a more comfortable and productive life by keeping them engaged in their care. With a strong focus on customer service and a commitment to excellence, we're proud to be a leading name in the healthcare industry. Job Summary We're looking for a highly skilled and compassionate Patient Care Customer Service Representative to join our team on a full-time, remote basis. As a key member of our Sleep Central (After Hours Call Center) team, you'll be responsible for contacting patients regarding equipment delivery, taking patient orders, verifying patient information, and placing orders in a timely manner. This is a fantastic opportunity to work with a dynamic team and make a real difference in the lives of our patients. Key Responsibilities Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling Obtain medically necessary documentation and process patient orders through our online pharmacy system Resolve tracking issues and reschedule shipping orders for patients, troubleshooting problems based on patient input Verify orders are complete and perform other duties as assigned Maintain a high level of customer service, ensuring patient satisfaction and loyalty Qualifications & Requirements Essential Qualifications High school diploma or GED equivalent Experience in the medical field and administrative record management Strong customer service background, with excellent communication and interpersonal skills Ability to work independently and as part of a team, with a high level of self-motivation and organization Proficient in Microsoft applications, including Word and Excel Valid driver's license in state of residence with a clean driving record (when applicable for the position) Preferred Qualifications Previous experience in a call center or customer service environment Familiarity with medical terminology and home medical equipment Strong problem-solving and analytical skills, with the ability to multitask and prioritize tasks effectively Skills & Competencies Effective communication in English, both oral and written Helpful, knowledgeable, and polite, with a positive attitude and strong work ethic Ability to interpret a variety of communications, including verbal, non-verbal, written, listening, and visual Maintain confidentiality and practice discretion and caution when handling sensitive information Strong attention to detail, with the ability to accurately perform simple mathematical calculations What We Offer Competitive Compensation & Benefits Competitive hourly rate of $16, plus quarterly bonus opportunities Comprehensive benefits package, including medical, dental, and vision coverage 401(k) plan and employee discount program Generous paid time off and paid holidays Life insurance and disability coverage Employee recognition program and bonus and incentive opportunities Mileage reimbursement and telephone reimbursement (when applicable for the position) Career Growth & Development At Rotech Healthcare Inc., we're committed to helping our employees grow and develop in their careers. As a Patient Care Customer Service Representative, you'll have opportunities to learn and develop new skills, including medical terminology, customer service, and problem-solving. You'll also have the chance to work with a dynamic team and take on new challenges, with opportunities for advancement and professional growth. Work Environment & Culture As a remote employee, you'll have the flexibility to work from the comfort of your own home, with a flexible schedule that includes evening shifts and weekends. We're committed to creating a positive and inclusive work environment, with a culture that values diversity, equity, and inclusion. Why Join Our Team? If you're a compassionate and skilled customer service professional looking for a new challenge, we want to hear from you! As a Patient Care Customer Service Representative with Rotech Healthcare Inc., you'll have the opportunity to make a real difference in the lives of our patients, while working with a dynamic team and developing new skills. Apply now and let's discuss how you can become a vital part of our success story. We're an equal opportunity employer, committed to diversity, equity, and inclusion. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Take the Next Step Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job